What are the responsibilities and job description for the Customer Service Dispute Analyst position at Ledvance?
The Role will report directly into the Disputes Resolution Team Manager.Responsibilities include (but not limited to) :
- Research and resolve Trade channel deductions
- Work with external customers regarding deductions, chargeback letters or billing issues
- Work with sales team to resolve pricing issues and unresolvable deductions / chargebacks
- Process ICRs (invoice correct forms), cancel / rebills and DWOs (discretionary write-off)
- Monthly National Account Fulfillment reporting and analysis
- SAP S4Hana and Salesforce testing support
- Maintain documentation and procedures for areas of responsibility
- Ad hoc requests to support the business as requiredIndividual Requirements :
- Bachelor's degree, with 2 years business experience, accounting preferred
- SAP, Excel, and / or Salesforce experience preferred
- Ability to present and communicate effectively to internal departments and external customers
- Other : Excellent communication, analytical and conceptual thinking, confident, customer service orientated, organizational awareness ; commitment, ability to deliver in fast-paced environment…Additional :
- Two positions are available; one for the trade sales channel and one for the retail sales channel.
- Relocation and / or work sponsorship are not available with this position.
- The role is Monday - Friday, business hours with a minimum of 2 days in-office required.
- Position is eligible for the LEDVANCE employee referral program. Learn More
