Part-Time Operations Specialist, Fulfillment

As a member of the Center for Workforce and Community Development, and under the supervision of the Director of Workforce Development, perform concierge, courier-related activities for the department as relates to supporting development and implementation of contract training, non-credit, courses and programs. Perform administrative tasks on an as needed basis. 

This position is fast-paced and requires excellent customer service, time management and problem-solving skills. It requires regular interaction with a diverse range of students and business partners; therefore, an amicable personality and unflappable disposition are a must.

• Facilitate a successful training event through the provision of support services to include, but not limited to:
  • Make photocopies, shop for food and supplies, prep classroom and clean/stock break facilities.
  • Coordinate the assembly and printing of custom workbooks, using Lee College Print Shop.
  • Assemble and provide the instructor with appropriate class materials and collect and process course forms and course evaluations.
  • Collect and transport registration forms, evaluations and other documents between locations, as is appropriate.
• Follow safety procedures, maintain a safe work environment and respond according to established protocol to emergency situations.
• Once a course is scheduled, ensure supplies are available, equipment is operational, classrooms or other training spaces are in satisfactory repair and report any deficiencies.
• Perform administrative tasks in support of training and back-of-house operations, as requested.
• Create, plan and manage all menus and supplies for every group of training, including shopping/purchasing for food and supplies.
• Serve as communications liaison between Center staff, faculty and students.
• Assist in the development and implementation of special events/workshops and when necessary, represent the Center at college and community events.
• At all times, adhere to relevant policies and procedures, report to Program Managers and/or Instructor any student dissatisfaction and assist in ensuring that student and instructor concerns are resolved in a professional and timely manner.
• Adhere to Center standards for customer service and professionalism.
• Assist in the training of student workers and other fulfillment personnel as necessary.

• Good driving record and reliable transportation.
• Friendly, courteous, service-oriented, and enjoy working with a variety of people.
• Excellent interpersonal and problem-solving skills, both written and oral.
• Strong organization skills
• Ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Strong computer skills, to include experience with Microsoft Office Suite and Adobe Acrobat.
• Detail oriented and able to multitask and meet critical deadlines.
• Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams.
• Knowledge of college systems and operations.
• Act with discretion and maintain confidentiality.
• Assist in managing supervisor’s calendar/appointments and maintaining departmental calendar.
• Create meeting agendas, take minutes during meetings, and distribute minutes to participants.
• Enter data and prepare budget reports
• Enter and track departmental purchase requests; process account statements and credit card charges in the credit card tracking system.
• Create internal and external correspondence; distribute departmental information and reminders
• Assist in documenting and tracking projects, ensuring reporting timelines are met.
• Research and compile data for various internal and external reports pertaining to the Workforce Development department.
• Perform other duties as assigned.

• High School Diploma or equivalent (G.E.D.)
• Must be able to travel extensively within the Lee College Service area
• Demonstrated attention to detail and ability to multitask
• Able to work individually with limited supervision and collaboratively with diverse populations / groups / teams. 
• Manage, organize and communicate information of varying technical complexity.
• Excellent interpersonal and problem-solving skills
• Verified skills in organizing complex systems and effectively manage multiple, competing priorities while remaining composed and professional.
• Friendly, courteous, service-oriented and enjoy working with a variety of people
• Act with discretion and maintain confidentiality
• Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, PowerPoint, with ability to perform successful internet research
• Must be dependable
• Aware of and sensitive to cultural differences with ability to work with and engage individuals of diverse backgrounds
• Excellent verbal and written communication skills
• Able to multitask 
• Strong attention to detail and highly organized with the ability to keep detailed files and records
• Able to maintain effective working relations with college personnel and outside entities
• Must be available to work early mornings, evenings, and weekends as needed

Preferred:

• Experience in food service or catering
• Experience with customer relations and/or project management software
• Experience in higher education

Salary : $16