What are the responsibilities and job description for the Customer Service Advocate position at Lee Company?
About the Role
The Dispatcher will play a critical role in supporting our team and delivering exceptional customer service to our clients.
Key Responsibilities:
The successful candidate will be responsible for:
- Providing exceptional customer service via phone, email, and in-person interactions
- Coordinating facility solutions services, including HVAC, plumbing, electrical, and preventative maintenance
- Managing data entry and administrative tasks with high accuracy and efficiency
Requirements
To succeed in this role, you will need:
- 2 years of relevant customer service experience
- Experience in a call center/dispatch environment (preferred)
- 3-5 years of data entry/administrative experience
- High school diploma or equivalent
Skills and Qualities
We are looking for individuals with:
- Strong interpersonal communication skills (verbal and written)
- Excellent time management and organizational skills
- Critical thinking and analytical reasoning
- Initiative, adaptability, and attention to detail
- Basic office equipment operation abilities
- Proficiency in Microsoft Office, Internet navigation, and Web-based platforms
