What are the responsibilities and job description for the Customer Service Coordinator position at Lee Company?
Job Overview
Lee Company offers comprehensive facility solutions services for commercial facilities in Tennessee, Alabama, and Kentucky. With a rich history dating back to 1944, our team has built a reputation on trust, honesty, and excellence.
Key Responsibilities:
- Provide World Class Customer Service to external and internal customers
- Determine customer needs and delegate calls to technical communicators
- Arrange for technicians to be dispatched
Requirements
To succeed in this role, you will need:
- 2 years of relevant customer service experience
- Experience in a call center/dispatch environment preferred
- 3-5 years data entry/administrative experience
- High School Diploma or equivalent
Skills and Qualifications
You should possess:
- High level of interpersonal communication skills (verbal and written)
- Time management and critical thinking skills
- Ethical decision making and initiative
- Ability to work individually or within a group dynamic
Benefits
Lee Company offers a range of benefits to support your well-being, including:
- 100% coverage for long-term disability, life insurance, and trade license fees
- Free trade training and license exam preparation through Lee Company University
- Paid time off and holidays
- Rewards for commitment to wellness and participation in initiatives
- Chaplain services, on-site/mobile clinic, and emergency assistance fund
