Court Operations Junior Specialist

Overview

The Court Operations team is a service-orientated unit, tasked with providing a range of services and tools that support the effectiveness, growth, and efficiency of the Courts Department, which is deeply rooted in a culture of innovation and continuous improvement. This unit supports all teams (including Leadership) and is responsible for division wide training efforts, procedure & documentation efforts, project support, and process improvement assistance.

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program
• Our office values a work-life balance. Enjoy your nights and weekends with friends and family!

• Work with a purpose
• Give back to the community
• Be part of a team
• Pursue career advancement opportunities
• Reach your professional and personal goals

Position Function and Duties

Operating with general supervision, the Junior Operations Specialist will provide operational support and triage of requests for the Courts Department. All functions are performed in accordance with organization and department policies, procedures, and guidelines. Position provides fundamental support to all court applications/systems as well as process improvement & project related initiatives. Being familiarized and having understanding of
their functions, able to develop, maintain and implement problem-solving techniques to comprehend and to effectively meet customer’s needs.

Position Duties

• Provide front line customer service and support on all supported applications, platforms and peripherals.
• Create requests using the Operations Request Form for external customer email a needing assistance and document all information into the request.
• Create and maintain documentation as it relates to troubleshooting supported applications, platforms, and peripherals.
• Respond to incoming requests for assistance in person, via phone, email, or IM, in a courteous and professional manner.
• Research questions using available information and resources, and advise customers on appropriate actions.
• Triage, provide troubleshooting, and perform assigned responsibilities for common applications in line with the area of responsibilities chart.
• Collaborate with subject matter experts and business area leaders to better meet customer needs.
• Assist in testing initiatives, including but not limited to system releases and patch upgrades.
• Support process improvement efforts.
• Support Clerk's intranet (ClerkNet) as a resource for procedures, forms, and other information relevant to division processes.
• Ensure open communication and good working relationships with all other departments and agencies.
• Participate on project teams as needed.
• Participate as a member of the Change Advisory Board in rotation with other team members
• Perform operational duties as required and necessary within any team.
• Other duties and/or special projects as assigned.

Qualifications

Education, Experience & Certification(s):

• High School diploma or equivalent required
• Two years of clerical experience required
• Two years prior service desk experience preferred
• Two years in an administrative assistant role preferred

• Accurate keyboarding and data entry skills required
• Accurate sequential filing skills required
• Ability to present complex information to a variety of audiences
• Ability to assist others within knowledge areas
• Ability to effectively measure and deliver training
• Ability to perform duties with considerable knowledge of procedures and computer operations
• Proficiency in business English and business math required
• Good organizational skills and attention to detail required
• Ability to communicate effectively, both orally and in writing
• Effective interpersonal skills, strong work ethic and professional demeanor required
• Use tact in sensitive situations, maintain confidentiality of restricted files, and maintain a courteous attitude at all times
• Demonstrate proficiency with operations and general care of the PC, printers and other required office equipment
• Ability to adapt, understand and drive change and process improvement on our industry’s ever-changing initiative
• Ability to work extended hours

Supplemental Information

Additional Requirements:

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
• Work from Home (if applicable): Majority of the time is spent sitting at the computer
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
• Ability to use standard office equipment
• Ability to lift up to 30 pounds