Operations Specialist (Transit Dispatcher)

Lee County is pleased to announce an exciting opportunity for a Paratransit Operations Specialist position at LeeTran.

This position is responsible for performing dispatch/clerical functions, providing instructions and directions to bus drivers, and ensuring that buses are operated safely while keeping in mind on-time performance and overall efficiency.

• Coordinates and dispatches all bus operator assignments for revenue service, special events and emergency response.
• Schedules and directs the activities of bus drivers to ensure effective and efficient operations.
• Interprets and successfully maneuvers traffic pattern flows and potential road hazards. Reads, interprets, and monitors bus drivers' routes, schedules, and manifests.
• Identifies and reports equipment malfunctions and safety hazards.
• Verifies and monitors vehicle locations.
• Advises bus drivers utilizing two-way radio systems, telephone, computer equipment, and software applications, providing instruction and information regarding scheduling and route changes.
• Utilizes RouteMatch and/or other transit software.
• Instructs bus drivers on procedures to adjust schedules as needed.
• Answers and responds to all calls and service requests promptly and with courtesy.
• Provides information to the public in a courteous manner regarding transit services.
• Communicate with supervisors regarding passengers, stops, terminals, and employee performance, and provide feedback to the Supervisors, Senior Supervisors, Operations Manager, or designee to assist with performance evaluations.
• Identifies and reports operational problems and incidents to supervisors. 
• Makes recommendations and proposes solutions to operational issues.
• Maintains lost and found log.
• Assists schedulers and reservationists when necessary.
• Prepares and maintains manual and computerized files, reports, and records including daily operation logs and incident reports.
• Maintains, supports, and promotes a safe work environment while complying with all safety rules, regulations, policies, and procedures to ensure the well-being of customers and employees.
• Initiates the emergency notification list.
• Coordinates with local and regional agencies to provide quick responses to potential emergency situations.
• May serve as staff representative to the Emergency Operations Center in the event of a declared emergency.
• Performs other duties as assigned.

• Requires any combination of education and/or experience equivalent to graduation from high school or GED and one year of experience in transit operations, dispatching, and/or the operation of passenger buses.
• Possession of a valid driver’s license and an acceptable driving record is required.
• Must be able to pass a Florida Department of Transportation Medical Examination and maintain a current medical card.
• This is a safety-sensitive position that is subject to Drug and Alcohol Workplace Testing as provided in DOT regulations 49 CFR Part 40 and 49 CFR Part 655.

• Experience in transit operations, including dispatch and transit software knowledge preferred.
• Ability to lift and carry 50 pounds, stoop, bend, sit for long periods of time, load and unload wheelchair passengers, and secure wheelchairs inside the bus with wheelchair tie-downs.
• Ability to utilize and knowledge of two-way radio procedures and codes.
• Ability to communicate effectively with all levels of county employees.
• Ability to establish and maintain effective relationships with the general public and County personnel.
• Ability to drive a paratransit van, passenger bus, or trolley, depending upon the area of assignment. Knowledge of Transit system operations, rules, and regulations, including bus operation, pre-trip inspection, routes, and schedules.
• Compassionate demeanor with the ability to work in a sensitive manner with passengers with various disabilities.
• Strong computer skills and ability to use general office equipment Ability to exercise independent judgment and initiative in daily activities.

Work Schedule: LeeTran operates seven days a week, including some holidays. Normal hours of operation are 3:00 a.m. - 11:00 p.m. Days and hours of work will vary across all hours of operation.

Salary : $17 - $32