What are the responsibilities and job description for the Airport Operations Control Center Supervisor position at Lee County Port Authority?
About Us
Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated 169,000 aircraft operations in 2024. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.
Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.
The Position
The anticipated hourly starting rate for the ideal candidate is $30.65.
The Lee County Port Authority is seeking a highly responsible individual to join our Airport Operations Control Center (AOCC) team. This role supports daily operations at Southwest Florida International Airport (RSW) and Page Field (FMY). This role also provides direction and continuous oversight of the staff and functions of the AOCC while continuously ensuring the highest standard of services are maintained.
Key Responsibilities
Schedule
Overview Of Benefits
Please review full job description here
Florida Retirement System (FRS)
The employee has a choice of a pension or an investment plan. The FRS Pension Plan is a traditional defined benefit plan that offers you a guaranteed monthly benefit for life after the required vesting period. The FRS Investment Plan is a defined contribution plan that receives an employer contribution of 8.3% for regular class employees and 16% for special risk employees . Both are employee and employer-sponsored retirement plans. Lee County Port Authority employees eligible to participate in FRS are required to contribute 3% of each paycheck to FRS. If you have retired from the FRS pension plan, please be advised that you are not eligible for renewed membership in either of the FRS retirement plan options.
Medical Insurance
The Port Authority offers two plan choices for all full-time employees, their spouse and their dependents. Coverage begins the first of the month following their date of hire.
Dental Insurance
The Port Authority offers a dental plan for full time employees, their spouse and children.
Vision Insurance
If you are enrolled in the medical plan you and your family are eligible for basic vision coverage through vision discounts. Two more comprehensive plans are offered, including a basic vision plan and a vision 2 high option plan, paid entirely by the employee.
Employee Assistance Program
The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.
Flexible Spending Account(s)
There are two types of reimbursement accounts: Medical and Dependent Care. It is optional and allows the employee to have pre tax dollars deducted from their paycheck for reimbursement of medical costs not covered by your plans or child care costs for children under 13.
Life /AD & D Insurance
The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.
Optional Life Insurance
The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).
Short Term Disability
The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee.
Long Term Disability
The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 90 consecutive days.
Direct Deposit
The employee's payroll check is directly deposited into the bank of their choice.
Other Programs
457 Deferred compensation programs
Education reimbursement
On-site gym - RSW
Paid Time Off & Holidays
The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 birthday day
Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated 169,000 aircraft operations in 2024. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.
Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.
The Position
The anticipated hourly starting rate for the ideal candidate is $30.65.
The Lee County Port Authority is seeking a highly responsible individual to join our Airport Operations Control Center (AOCC) team. This role supports daily operations at Southwest Florida International Airport (RSW) and Page Field (FMY). This role also provides direction and continuous oversight of the staff and functions of the AOCC while continuously ensuring the highest standard of services are maintained.
Key Responsibilities
- Leads assigned work shifts to maintain a proactive posture and ensure operations within the combined framework of the AOCC’s mission, core values, operational priorities and established procedures.
- Responsible for developing, updating and maintaining a common operating picture and communicating/providing real-time situational awareness to airport leadership and emergency responders.
- Coordinates response and operations with emergency, law enforcement and federal agencies.
- Leads AOCC staff in support of the incident command function during emergencies.
- Responsible for completing quality assurance/quality improvement evaluations in accordance with established Operations Instructions (OIs) and conducting annual evaluations for assigned AOCC staff.
- Responsible for developing and implementing training within the AOCC and participating in airport-wide training exercises.
- Assists with reviews of established guidelines and procedures to suggest improvements, develop new procedures and ensure alignment with the needs of our internal and external stakeholders.
- Delegates responsibilities and tasks to AOCC staff with the goal of effectively developing personnel, fostering employee ownership and efficiently completing organizational assignments.
- May serve as the AOCC’s coordinator for established departmental programs.
- Be 18 years of age or older and possess a valid Florida driver's license.
- High School Diploma or GED required; Associates Degree desired.
- Must maintain an active Florida 911 Public Safety Telecommunicator License or obtain it within 12 months of appointment to the position.
- Must obtain and maintain both APCO Communications Training Officer & Communications Center Supervisor certification within 12 months of appointment to the position.
- Complete Criminal History Records Check (CHRC) and pass multiple criminal background checks to obtain and maintain state and federally mandated security clearances.
- Must be able to obtain an approved Security Threat Assessment from the TSA.
- Must pass a psychological assessment prior to employment.
- Must have completed the FEMA ICS 300 & 400 courses, or complete within 12 months of appointment to the position or as soon as practicable when the courses are available.
- Must maintain an active and valid Adult & Pediatric CPR/AED/First Aid certification.
- Must maintain FDLE Criminal Justice Information Systems (CJIS) Full-Access certification.
- 2 - 5 years of verified public safety dispatch experience, with preference given to applicants with two or more years of experience in a supervisory, quality assurance, or training coordinator role.
- Aviation/airport dispatch experience preferred.
Schedule
- Ability to work various shifts (weekends, nights, holidays, and relief shifts) 24/7 depending upon needs of the department and may be adjusted periodically; AOCC Supervisors work an 84-hour (twelve-hour shifts) bi-weekly work week. Schedules may be rotated or changed. This position is subject to holdover or recall on a 24-hour basis for essential services and emergencies.
Overview Of Benefits
Please review full job description here
Florida Retirement System (FRS)
The employee has a choice of a pension or an investment plan. The FRS Pension Plan is a traditional defined benefit plan that offers you a guaranteed monthly benefit for life after the required vesting period. The FRS Investment Plan is a defined contribution plan that receives an employer contribution of 8.3% for regular class employees and 16% for special risk employees . Both are employee and employer-sponsored retirement plans. Lee County Port Authority employees eligible to participate in FRS are required to contribute 3% of each paycheck to FRS. If you have retired from the FRS pension plan, please be advised that you are not eligible for renewed membership in either of the FRS retirement plan options.
Medical Insurance
The Port Authority offers two plan choices for all full-time employees, their spouse and their dependents. Coverage begins the first of the month following their date of hire.
Dental Insurance
The Port Authority offers a dental plan for full time employees, their spouse and children.
Vision Insurance
If you are enrolled in the medical plan you and your family are eligible for basic vision coverage through vision discounts. Two more comprehensive plans are offered, including a basic vision plan and a vision 2 high option plan, paid entirely by the employee.
Employee Assistance Program
The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.
Flexible Spending Account(s)
There are two types of reimbursement accounts: Medical and Dependent Care. It is optional and allows the employee to have pre tax dollars deducted from their paycheck for reimbursement of medical costs not covered by your plans or child care costs for children under 13.
Life /AD & D Insurance
The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.
Optional Life Insurance
The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).
Short Term Disability
The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee.
Long Term Disability
The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 90 consecutive days.
Direct Deposit
The employee's payroll check is directly deposited into the bank of their choice.
Other Programs
457 Deferred compensation programs
Education reimbursement
On-site gym - RSW
Paid Time Off & Holidays
The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 birthday day
Salary : $8
