Customer Service Agent - Page Field

Salary : $18.22 - $19.31 Hourly

Location : Fort Myers, FL

Job Type : Full-time

Job Number : 00659

Department : Page Field

Opening Date : 02 / 05 / 2025

Closing Date : 3 / 5 / 2025 4 : 30 PM Eastern

About Us

Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 203,000 aircraft operations in 2023, a new record. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.

Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated 169,000 aircraft operations in 2024.

The Position

The Lee County Port Authority is seeking a skilled and highly motivated individual to join our customer service team with Base Operations at Page Field, where you will enjoy a positive and supportive work environment in a challenging and rewarding career in the aviation industry. The individual in this role is trained to perform a variety of customer-oriented tasks coordinating services for private and business aircraft at Page Field. This position receives direction from the Shift Lead, Customer and / or Line Service Supervisor, General Manager at Base Operations or other supervisory personnel at the Lee County Port Authority.

The ideal candidate should enjoy interacting with the public on a one-on-one basis, will have an attitude of service towards others, and put safety as a priority. This role requires the individual to focus on learning and performing specific technical hands-on skills while providing superior customer service.

The anticipated hourly starting rate for the ideal candidate is between $18.22 and $19.31.

Key Responsibilities

• Communicate effectively with flight crew, aircraft owners and passengers in the delivery of service requests.
• Process sales transactions for the purchase of fuel and ancillary aircraft services, including ramp and hangar parking, ground power, lavatory and water service, catering and gift shop purchases
• Prearrange customer service requests for aircraft arrival and departure, hotel and rental car reservations, catering and miscellaneous transportation needs
• Coordinate the safe and expeditious transfer of customers and baggage through the terminal facility
• Interact with customers on a one-on-one basis, while conducting frequent reviews of terminal amenities and facilities
• Communicate with aircraft inflight via aviation band radio to coordinate arrival times and service needs
• Perform shift closeouts and balances, complete fuel reports and concierge request scheduling
• If requested, assist line service staff by wing walking aircraft during reposition activities, delivering catering to aircraft, and assisting with passenger luggage and rental cars

Minimum Requirements

Emergency Response / Recovery Activities : Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.

Overview of Benefits

Florida Retirement System (FRS)

The employee has a choice of a pension or an investment plan. The FRS Pension Plan is a traditional defined benefit plan that offers you a guaranteed monthly benefit for life after the required vesting period. The FRS Investment Plan is a defined contribution plan that receives an employer contribution of 8.3% for regular class employees and 16% for special risk employees . Both are employee and employer-sponsored retirement plans. Lee County Port Authority employees eligible to participate in FRS are required to contribute 3% of each paycheck to FRS. If you have retired from the FRS pension plan, please be advised that you are not eligible for renewed membership in either of the FRS retirement plan options.

Medical Insurance

The Port Authority offers two plan choices for all full-time employees, their spouse and their dependents. Coverage begins the first of the month following their date of hire.

Dental Insurance

The Port Authority offers a dental plan for full time employees, their spouse and children.

Vision Insurance

If you are enrolled in the medical plan you and your family are eligible for basic vision coverage through vision discounts. Two more comprehensive plans are offered, including a basic vision plan and a vision 2 high option plan, paid entirely by the employee.

Employee Assistance Program

The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.

Flexible Spending Account(s)

There are two types of reimbursement accounts : Medical and Dependent Care. It is optional and allows the employee to have pre tax dollars deducted from their paycheck for reimbursement of medical costs not covered by your plans or child care costs for children under 13.

Life / AD & D Insurance

The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.

Optional Life Insurance

The Port Authority provides the employee with an option to purchase additional life insurance coverage for him / herself, their spouse and their child(ren).

Short Term Disability

The Port Authority provides the employee with short term disability coverage for him / herself at no cost to the employee.

Long Term Disability

The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 90 consecutive days.

Direct Deposit

The employee's payroll check is directly deposited into the bank of their choice.

Other Programs

457 Deferred compensation programs

Education reimbursement

On-site gym - RSW

Paid Time Off & Holidays

The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 birthday day

What attracted you to this position and why do you want to work for the Lee County Port Authority?

This is a customer service oriented position. Please provide examples of your customer service experience and your skills to handle customers in a high-paced environment.

How would you describe someone with a service personality or a desire to serve others?

What motivates you to work hard and be productive?

Are you willing to work different shifts any day of the week, including weekends and holidays, between the hours of 6am -10pm?

Are you willing to respond to after-hours calls between the hours of 10 p.m. and 6 a.m. when required?

Required Question

Salary : $8