Communications Call Taker

Applications Accepted: December 10 - December 31, 2024

Work schedule will be 12 hour rotating shifts (to include days/nights/emergency events/weekends/holidays/evenings).

Starting Salary: $54,570

• Up to $22,800.00 in paid Family Health Insurance premiums
• Participation in the Florida Retirement System (FRS) with $7,437.89 employer contributions annually
• 3 weeks vacation, 2 weeks sick leave, 100 hours personal leave time
• Uniforms provided
• Life Insurance
• EAP access (counseling and support services)
• Access to free medical clinic for acute care needs with a primary care provider to include annual physicals, office visits, lab work, and many generic medications through the Employee Benefits Plan for you and your dependents
• Educational program for approved majors

**Your response through really does not indicate an application has been submitted. ** You must complete an application to be considered. See instructions below:

Applications Accepted By:

• Applications can be accessed at https://www.sheriffleefl.org/openings/
• Email - applyLCSO@sheriffleefl.org
• In Person – LCSO Headquarters, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912 (Insert in the black drop box located towards the left of the front of the building)
• Mail to – Attn: Human Resources, Lee County Sheriff’s Office, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912
• Applications that are incomplete or missing signatures will be rejected. If your application is denied, you MAY be eligible to reapply after a period of one (1) year.

Role and Responsibilities:

Communications Call Takers respond to emergency and non-emergency calls for service, using a computer aided dispatch terminal (CAD) for entering call data.

• Training consists of 3 weeks of classroom training at the Lee County Sheriff’s Office and 460 hours of hands on training working directly with a Certified Trainer, after which the Call Taker must take and pass a state certification exam
• Upon successful completion of the classroom training, hands-on training phases (phases 1-4), and passing the state certification exam, candidates are placed on a shift and begin their work as Call Takers. Work schedule will be 12 hour rotating shifts.
• Communications Call Takers will continue to evolve in their positions and will be trained as Dispatchers. Dispatchers are responsible for receiving information and calls for service from Communications Call Takers, Deputies and other law enforcement agencies, assessing and prioritizing complaints and dispatching deputies in response to calls. Work involves maintaining contact with patrols, monitoring deputy responses, conducting inquiries and entries and relaying information to ensure that prompt, safe and effective response is made.
• Call Takers and Dispatchers are the connection between our citizens and deputies

Physical Demands:

• Sit or stand and work on the computer for long periods of time
• Talk, hear with both ears while wearing a headset on one ear and also listening to coworkers/trainers/supervisors with the other ear
• Use hands to handle or feel, reach with hands and arms
• Repetitive motion using coordination and dexterity abilities
• Occasionally lift and or move up to 10 pounds
• Specific vision abilities required by this job include close vision, ability to adjust focus and peripheral vision

Minimum Qualifications and Education Requirements:

• Must be 18 years old, or older
• Must have obtained a high school diploma or GED
• Must be a US Citizen or possess a current permanent resident card
• Must not have been convicted of a felony
• Must not have used illegal drugs in the last 12 months
• Must not have received a dishonorable discharge from the United States Armed Forces
• Must be able to work various shifts with rotating days off, as well as weekends, holidays and emergency events such as hurricanes
• Must be able to speak, write and understand the English language
• Computer literacy and good typing skills necessary

Preferred Skills:

• Computer literacy
• Good typing skills (approximately 30 wpm)
• Knowledge of Lee County geography
• Polite, courteous, and professional demeanor
• Bilingual

Application Processing Required:

All candidates must participate in the following tests to be eligible for employment:

• Interview
• Polygraph
• Background Investigation
• Medical exam and drug screen (after conditional job offer)

The Lee County Sheriff’s Office is an Equal Opportunity Employer.

We proudly recognize Veterans’ Preference and are committed to a drug-free workplace.

Service members, veterans and the spouse and family members of such, may be entitled to preference, priority and waivers for postsecondary educational requirements and are encouraged to apply.

All conditions of this posting are subject to the Sheriff’s discretion.

Job Type: Full-time

Pay: From $54,570.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person

Salary : $22,800 - $54,570