Technology Specialist

Resumes Accepted: 03/18/25 – 03/28/25

Salary: $54,570 - $115,560 (based upon experience)

Shift Work: Dayshift with On-Call Nights & Weekend Rotation

Annual Compensation:

• Health, Dental, and Vision Benefits; As an employee you do not pay a premium for yourself or any covered dependents for these benefits. This is paid by the agency 100%.
• Life Insurance
• EAP access (counseling and support services)
• 3 weeks’ vacation, 2 weeks’ sick leave and 2 weeks’ personal leave time
• Participation in the Florida Retirement System (FRS) with agency contributions annually
• Access to free medical clinic for acute care needs with a primary care provider to include annual physicals, office visits, lab work, and many generic medications through the Employee Benefits Plan for you and your dependents.
• Educational Program for approved majors
• Uniforms provided

Role and Responsibilities:

The Technology Specialist will provide customer support for all issues related to computer systems, software and hardware. The Technology Specialist will troubleshoot, repair and upgrade desktop/laptop computer systems and assist users on-site as well as travel to other locations. They will be responsible for developing, writing and updating procedures. The Technology Specialist will apply knowledge of computer software and hardware to resolve user Issues. The Technology Specialist will provide users with guidance in the proper use of software applications including but not limited to; Microsoft Windows, Office Suite and agency specific software as well as provide support for additional IT services, including but not limited to desktop support, laptop support, agency software, cell phones, access control, radios, virtualization, antennas, printers, scanners, etc. The Technology Specialist will be responsible for other duties as assigned.

Physical Demands:

• Bend, walk, sit, stand for long periods of time, see & hear clearly, speak clear English in order to assist end users, manual dexterity, ambulate independently, tolerate strong odors, ability to crawl under desks and move around easily, and able to lift 50 lbs.

Minimum Qualifications and Education Requirements:

• Must be 18 years old, or older
• Must have obtained a high school diploma or GED
• Must be a US Citizen or possess a current permanent resident card
• Must possess a valid Florida Driver's License or state issued ID card
• Must possess a Social Security Card
• Must not have been convicted of a felony
• Must not have used illegal drugs in the last 12 months
• Must not have received a dishonorable discharge from the United States Armed Forces
• Must be able to speak, write and understand the English language
• Must be able to work various shifts with rotating days off, as well as weekends, holidays and emergency events such as hurricanes

Preferred Skills:

• IT Industry certifications.
• Must have 2 years of related experience in a customer support organization resolving technology-related issues.
• Must have excellent knowledge of IT customer support and Help Desk operations.
• Possess outstanding customer service and problem-solving skills.
• Must be able to articulate technical issues and solutions to non-technical users.
• Must be able to create clear and concise written technical documentation.
• Must have excellent verbal and written communication skills.
• Ability to speak and write English clearly and accurately
• Computer literacy and good typing skills necessary

Application Processing Required:

All candidates must participate in the following tests to be eligible for employment:

• Interview
• Polygraph
• Background Investigation
• Medical exam and drug screen (after conditional job offer)

Resumes Accepted by:

• Email – ApplyLCSO@sheriffleefl.org
• In Person – LCSO Headquarters, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912 (Insert in the black Human Resources drop box outside the front of the building)
• Mail to – Attn: Human Resources, Lee County Sheriff’s Office, 14750 Six Mile Cypress Pkwy, Fort Myers, FL 33912

The Lee County Sheriff’s Office is an Equal Opportunity Employer.

We proudly recognize Veterans’ Preference and are committed to a drug-free workplace.

Service members, veterans and the spouse and family members of such, may be entitled to preference, priority and waivers for postsecondary educational requirements and are encouraged to apply.

All conditions of this posting are subject to the Sheriff’s discretion.

Job Type: Full-time

Pay: $54,570.00 - $115,560.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• On call
• Weekends as needed

Work Location: In person

Salary : $54,570 - $115,560