What are the responsibilities and job description for the Service Advisor/Writer position at Lee Hill Auto Service?
Job Summary
We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between customers and service technicians, ensuring that all service needs are accurately communicated and met. This role requires a strong understanding of automotive services, particularly in areas such as diesel engine repair, brake repair, and auto body repair. The Service Writer will play a crucial role in enhancing customer satisfaction while driving sales and service efficiency.
Responsibilities
- Greet customers and assess their service needs in a friendly and professional manner.
- Accurately document customer concerns and relay information to service technicians.
- Provide detailed estimates for repairs and services based on customer needs and mechanical knowledge.
- Maintain open communication with customers throughout the service process, updating them on the status of their vehicle.
- Coordinate with service technicians to ensure timely completion of repairs.
- Manage service appointments and maintain an organized workflow within the service department.
- Promote additional services or products that may benefit the customer’s vehicle performance.
- Ensure all paperwork is completed accurately and efficiently for each service transaction.
Experience
- Previous experience in auto service management or as a Service Writer is preferred.
- Strong mechanical knowledge to effectively communicate with both customers and service technicians.
- Sales experience within the automotive industry is a plus.
- Excellent communication skills, both verbal and written, to transmit information clearly between customers and staff.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
If you are passionate about automotive services and have the skills necessary to provide exceptional customer support, we encourage you to apply for this exciting opportunity as a Service Writer.
Job Type: Full-time
Pay: $60,562.00 - $66,464.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Fredericksburg, VA 22408 (Required)
Ability to Relocate:
- Fredericksburg, VA 22408: Relocate before starting work (Preferred)
Work Location: In person
Salary : $60,562 - $66,464