Sales Coordinator

Job Description

Job Title: Sales Coordinator
Department: Sales
Supervisor: Sales Manager
FLSA Status: Hourly, Non-exempt

About the company

Lee’s Air, Plumbing, and Heating was founded in 1981 and incorporated in 1991. Over the last few decades, Lee’s has prided itself as being a premium service company with a focus on our customer’s satisfaction with our service. Our mission is simply to “Serve People.
Our Customers, Our Coworkers, & Our Community and have Fun Doing It!” Just check out our billboards! This mission extends to each department as we assist our coworkers and field specialists to deliver the best service possible to our customers and identify ways to better serve them. We have company events such as the Lee’s Games with interdepartmental competitions, taco trucks, and blood drives. We look forward to getting to know you and how you may be a part of our expanding team!

Perks

• Free stocked vending machine
• Monthly company meetings with breakfast provided
• Weekly lunches based on company meeting target metrics
• On-site gym & Basketball hoop
• Arcade machines

Job Summary

The sales coordinator is a critical facilitator of communication between external customers and internal comfort advisors. This position is essential in smooth communication and flow of sales information from lead inception to final payment receipt and processing related to company sales. Secondarily to the tasks above, the position is also the specialist behind financing plan offerings in setting up and processing financing transactions with customers.

Essential Duties and Responsibilities includes, but not limited to the following:

LEAD DISTRIBUTION

• Assign leads equally to comfort advisors using the lead tracking sheet.
• Screen phone calls on leads for mistakes and make sure leads have all necessary information for comfort advisors.
• Make outbounds for phone call job types to qualify and set up leads.

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Job Description

Job Title: Sales Coordinator
Department: Sales
Supervisor: Sales Manager
FLSA Status: Hourly, Non-exempt

LEAD FOLLOW UP

• Make Rehash Calls (2nd chance to get comfort advisor back in the door) to customers who received install estimates after minimum 72 hours after estimate was given.
• Make sure proposal job types are being closed out on a regular basis.
• Making sure that Notice To Proceed is granted prior to Install.

LEAD TRACKING

• Track comfort advisor lead counts & close rates.
• Coordinate meetings with comfort advisors to go over their numbers.

MISCELLANEOUS

• Make sure comfort advisors are getting necessary service titan & finance docs signed on sold jobs.
• Keep comfort advisors up to date on current marketing promotions.
• Make outbound sales/cold calls.
• Answer phone calls from comfort advisors to help them with any needs.

SECONDARY TASKS

• Proficiency behind financing plan offering with each Financing Company.
• Processing payment on open jobs when applicable (Spiff applies).

Competencies

To perform the job successfully, an individual will need to be able to:

• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs.
• The individual needs to be self-motivated, and coachable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Job Description

Job Title: Sales Coordinator
Department: Sales
Supervisor: Sales Manager
FLSA Status: Hourly, Non-exempt

Education and/or Experience

• Associate’s Degree or equivalent (Preferred); or
• 1 - 2 years related experience and/or training; or
• equivalent combination of education and experience.
• Prior sales experience or education required.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Bilingual (English/Spanish) is a plus.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Understand and use accounting ratios.

Certificates, Licenses, Registrations
All accounting personnel must hold a current driver's license.

Computer Skills
To perform this job successfully, an individual should have knowledge of the following:
Regular use of Microsoft Office suite (Windows, Word, Outlook, and Excel), Google and
Explorer internet browsers for web-based software systems.

Other Skills and Abilities
In addition to the above, the following may also be required of the successful candidate:

• Excellent organizational skills
• Excellent attention to detail
• The use of good judgment and good interpersonal communication skills
• Well-developed analytical and problem solving skills
• A self-starter who desires to show ownership and commitment to the job
• Exercises confidentiality and discretion
• Ability to work independently in a fast paced environment

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Job Description

Job Title: Sales Coordinator
Department: Sales
Supervisor: Sales Manager
FLSA Status: Hourly, Non-exempt

Work Environment

The work characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to perform complex tasks requiring independent knowledge and application to non-routine situations.
The noise level in the work environment is usually quiet. May be exposed to dust, fluctuation in inside temperatures and electro-magnetic radiation as in a computer screen.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, walk; lift, push, or pull objects up to 20 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Benefits

• 401K o Retirement Match (up to 3%) eligible after a year of employment
• Dental Insurance
• Health Insurance
• Retirement Plan
• Vision Insurance
• Paid Time Off

Salary Range

• $20-25/hour DOE

Job Type

• Full-Time

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Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Fresno, CA 93725: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $20 - $25