What are the responsibilities and job description for the Service Business Development Coordinator position at Lee's Summit Honda?
Service Business Development Coordinator
Lee's Summit, MO
At Lee's Summit Honda, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. Consequently, it is our customers who often take notice of this family environment and appreciate the relationship we have as a union.
We provide all of our staff members a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.
Isn't this the dream of anyone looking for a job to be able to work in such a heavenly atmosphere?
Benefits:
- Family owned over 40 years
- 3 major brands
- Paid vacation
- Air conditioned shop
- New facility with state of the art technology
- Employee discounts
- Pet friendly
- We provide you with one of the industry’s TOP training programs, and it’s Free and Paid!
- Family environment
- Community outreach focus
- Fastest growing Honda dealer in the Midwest
- Flexible schedule including nights, weekends
- Bi-Weekly Guarantee plus a generous commission package
- Performance Bonus Program
- Full Benefits Package including Healthcare Benefits, 401k
- Upward Mobility: We love to promote from within
Responsibilities
- Answer customer calls and set service appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
