What are the responsibilities and job description for the Service Advisor position at Lee's Summit Subaru?
Service Advisor
At Lee's Summit Subaru we treat all our staff members as our family, united in the goal to provide our guests with the best possible service experience. We have always been able to transfer this positivity to our guests as each member of our staff keep this at the heart of every interaction. Consequently, it is our guests who often take notice of this family environment and appreciate all the benefits that come from it. Happy employees means happy guests!
We provide all of our staff members with a golden chance to excel at work through our various productivity enhancing training modules as well as inhouse advancement opportunities. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Benefits
BALDERSTON AUTO GROUP is an Equal Opportunity Employer
Full-Time Opportunities for Women, Minorities, and Veterans are encouraged to apply.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
