What are the responsibilities and job description for the Service Writer position at Lee Transmission & Auto Repair?
Lee Transmission is looking for a motivated and reliable service writer to help us continue to provide the excellent service that's made us the highest-rated transmission & auto repair shop in the Fort Myers/ Lehigh Acres area!
Requirements:
- Must speak English & Spanish
- Experience with auto repair & parts
- Sales experience
Responsibilities:
- Carefully follow established procedures & adapt to new ones that are implemented
- Assist customers over the phone & in person, being sure to build & maintain positive relationships with customers and fleet accounts
- Gather and document detailed vehicle symptom information from customers, as well as vehicle and customer information.
- Create documents such as work orders, estimates, and invoices using our shop software
- Keep track of leads, scheduled appointments, and sales opportunities using our shop software
- Follow up on leads regularly
- Prepare estimates & sell work
- Inform customers on what the situation with their vehicle is, and what their options for proceeding are
- Promptly inform customers when their vehicle is ready & collect payment
- Coordinate the ordering and returning of parts in a timely, efficient, and well-documented manner
- Maintain a "Can do!" attitude and demonstrate problem solving ability at all times
- Keep new and repeat business flowing into the shop
Education:
- High school diploma, GED, or equivalent
- Experience and/or certification preferred
- Computer proficiency
About Lee Transmission:
Since we began servicing the community years ago, Lee Transmission has always dedicated itself to providing the highest quality service and the highest quality parts for the best possible price. Rarely do customers ever leave the shop without a smile on their face, and all our satisfied patrons instantly recognize that the quality of the repairs, peace of mind, and new relationship as their go-to trustworthy shop that we provide makes them forget all about the headaches of having their car break down in the first place.
Don't hesitate! Join the team behind the ever-expanding automotive powerhouse that is Lee Transmission.
Job Type: Full-time
Pay: $817.00 - $1,000.00 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $817 - $1,000