Key Account Manager

Job Title: Key Account Manager

Location: Smyrna, GA

Job Type: Full-time

About the Company: LEEDARSON is a humble global leader in Lighting & Smart Home product manufacturing, with a focus on product development and innovative product design. You likely have never seen a LEEDARSON branded product, but chances are you already have one or more LEEDARSON products in your home today, with millions of LEEDARSON designed lighting and IoT products sold under a variety of private label brand names, available internationally in-store and online.

About the Role: As a Key Account Manager, you will be the primary point of contact for one of our key strategic clients, responsible for maintaining strong, long-lasting relationships. You will work closely with this client to understand their needs, ensure the timely delivery of services, and identify opportunities for growth. Your role will be pivotal in driving client satisfaction, retention, and business development.

Responsibilities:

• Serve as the main point of contact for assigned client, building and maintaining strong, positive relationships.
• Understand clients' business needs and objectives, offering tailored solutions to meet their goals.
• Manage and oversee the execution of client projects, ensuring they are delivered on time, within scope, and within budget.
• Communicate client requirements to internal teams (project management, engineering, etc.) and ensure accurate execution.
• Provide regular updates and reports to clients regarding project status, key metrics, and any issues that may arise.
• Troubleshoot and resolve any client concerns or issues in a timely manner, maintaining client satisfaction.
• Monitor client performance and collaborate with the internal team to develop strategies to enhance the customer experience.
• Keep abreast of industry trends and competitor activities to anticipate clients' needs and stay ahead of the market.
• Assist in the preparation of client proposals, contracts, and presentations.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 3 years of experience in account management, client services, or a related field.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Strong interpersonal and communication skills, with the ability to build relationships and negotiate effectively.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• A customer-centric approach with a focus on delivering exceptional service.
• Experience working for an ODM manufacturer is preferred but not required.
• Fluency in Mandarin Chinese is a plus.

Travel

5-10%. Most of the work will be done locally, with a lot of face-to-face meetings with the customers located in the Metro Atlanta Area, but we do travel occasionally. We are a global company with customers and offices around the world, and manufacturing in China and Thailand. We encourage our employees to spend time with their international colleagues in other parts of the world, and to travel for personal development, whether it’s a design trade show or store-walk in another part of the country. Keeping up to date with the world outside of the office is important to us.

Working Conditions

Working in an office environment remaining in a stationary position for 50% or more of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. The ability to observe details at close range (within a few feet of the observer) Must be able to exchange accurate information in these situations. Essential physical requirements, such as standing, stooping, or typing. Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds. On occasion required to be on evening calls as a regular part of the job.