What are the responsibilities and job description for the Customer Service Representative position at Leeds Professional Resources?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-oriented mindset, and the ability to handle various tasks in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Perform data entry tasks to maintain accurate shipping records and documentation.
- Analyze customer feedback and provide solutions to enhance the overall customer experience.
- Assist with outbound calling efforts to follow up on client inquiries or provide additional information as needed.
- Exhibit strong phone etiquette while communicating with clients, ensuring clarity and understanding in all interactions.
- Collaborate with team members to improve client services and streamline processes.
Experience
- Previous experience in customer service, processing orders, and scheduling shipments (3 years minimum)
- Strong analytical skills to assess customer needs and provide effective solutions.
- Excellent verbal and written communication skills are necessary for effective interaction with clients.
If you are passionate about providing outstanding customer service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service with shipping/PO: 3 years (Required)
Ability to Commute:
- Savage, MN 55378 (Required)
Work Location: In person
Salary : $24 - $25
