Director of Operations - Big O Tires

Summary  A Director of Operations is responsible for establishing and maintaining exceptional customer service through promoting customer satisfaction, retention, and growth of existing and new business, oversees and is accountable for the operation of all shops within district ensuring maximum sales and profitability through staffing, safety and environmental compliance, leadership, inventory, expense control, human resources management, and managing operating costs. A Director of Operations exemplifies the highest level of customer service and professional integrity while providing strong and consistent leadership in order to cultivate and maintain a harmonious, collaborative, and highly productive work culture.  Essential Functions, Duties, and Responsibilities  Ensure overall performance within district as it relates to topline sales, gross profits, labor control, staffing, traffic, and overall profitability. Execute recruiting efforts for all shop positions through various forums including trade schools. Train and develop store management personnel in all aspects of the business; direct and monitor training and development for all store management personnel through TBC University and various other training platforms and resources. Ensure the successful execution of all shop sales systems and procedures, The 10 Absolutes, the 3 pillars of Leeds West Groups: People, Process, and Accountability, daily audits (VIF/courtesy check completion and accuracy, monitor and review customer service and vendor calls, daily employee coaching, and continual focus of increasing positive online reviews through Google and Yelp, completion of MCC applications, email capturing, FSM delivery system and oil conversions. Approve shop scheduling and PTO requests. Complete weekly DM report by providing important human resources and payroll information; approve and complete all labor claims and TCS. Review, monitor and control gross profit & labor budgets. Review Profit and Loss statements with managers monthly. Monitor store performance on daily, weekly, and monthly frequencies. Ensure policies and procedures are followed as they relate to the day to day operation of the shop including, but not limited to, check cashing, credit card processing, employee charges, fleet charges & illegal charges, etc., monitoring open RO’s & declined services reports Monitor and handle all issues as they relate to customer relations, customer complaints & CSI. Ensure the image of Leeds West Groups is maintained at a high level as it relates to its people, buildings, lots, vehicles, landscaping etc. by completing a walk thru of the shop to make sure it's clean, organized and that the employees are in the proper attire on a frequent basis. Perform an inventory on your shops every month. Ensure and maintain OSHA environmental and safety com Perform other duties as assigned.     Supervisory Responsibilities  Assist the Vice President to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture. Responsible for the hiring, firing, advancement, promotion, or any other change of status of other employees. Support the Vice President in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more. Manage the workflow, quality of work, and work schedules for all employees.    Required Competencies  Strong sense of integrity. Excellent people management skills. Excellent analytical, decision-making, and problem-solving skills. Excellent active listening skills. Excellent verbal and written communication skills. Excellent interpersonal, supervisory, diplomacy, and leadership skills. Excellent sales and customer service skills. Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices. Strong technical knowledge of automotive systems, diagnostics, and repair procedures. Excellent organizational skills and attention to detail. Excellent time management skills. Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI). Proficient in inventory and expense management. Ability to thrive in a high-paced sales environment. Ability to provide and receive constructive feedback. Ability to manage priorities, multitask, and complete objectives with minimal supervision. Ability to meet consistent attendance expectations.    Required Education, Credentials, and Experience  Minimum age requirement of eighteen years.  An active and unrestricted driver’s license is required. A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus. A minimum of five years of related experience is required. A minimum of five years of managerial experience is preferred.    Work Authorization & Employment Eligibility  Must be legally authorized to work within the United States while employed by Leeds West Groups. Successful completion of background check. Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.     Workplace Culture, Conduct, and Expectations  In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.    Work Environment  This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals.  The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.    Physical Demands  This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.   This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.     Position Type/Expected Hours of Work This full-time, salary (overtime exempt), onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.     Travel  This position requires up to 100% travel between regional stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.     Equal Employment Opportunities  Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.    Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.    Other Duties  Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.   Benefits  Health, dental, and vision insurance Flexible and health savings account options Retirement savings plan Voluntary life and disability insurance plans Paid time off and holidays Pay incentive programs Performance awards Professional development opportunities and reimbursements Employee discounts on automotive services and products

Salary : $100,000 - $150,000