What are the responsibilities and job description for the Assistant Tasting Room Manager position at Leelanau Wine Cellars Ltd.?
ASSISTANT TASTING ROOM MANAGER
POSITION SUMMARY:
The Assistant Tasting Room Manager is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and experience. All efforts are focused on growing retail sales while providing gracious hospitality and a memorable experience to guests and customers.
This is a full-time, service industry position which will include seasonal weekends and most holidays with a competitive compensation structure, including a bonus program, commission and full benefits. Provided health benefits are 100% paid by the Employer.
TASTING ROOM OPERATIONAL RESPONSIBILITIES
- Support management in hiring, training, scheduling, and supervising staff
- Support management of onsite wine and other product inventory
- Support the fulfillment of eCommerce and wine club shipments
- Sell our retail products and club memberships in a confident manner, while building meaningful, genuine relationships with our guests
- Maintain a professional, clean environment inside and outside the tasting room by executing, teaching and enforcing daily tasting room protocol and procedures
- Become educated and knowledgeable about our products, accurately describing wines, winemaking techniques, winery history, appellations, and unique aspects of our brand and organization
- Be an ambassador with our guests and an example to our sales associates in promoting our brand and offering our guests an extraordinary experience of customer service in a warm and educational atmosphere
- Respond to customer service issues in a professional, warm, and timely manner
ADDITIONAL RESPONSIBILITIES:
Marketing & Sales Support
- Assist with events
- Community Ambassador
- Reach out to VRBO/ Hotels/ B&B for partnership opportunities
- Other duties as assigned
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000
