What are the responsibilities and job description for the Senior Implementation Consultant position at Leepfrog Technologies, Inc.?
Job Description
Job Description
Description :
Position Title : Senior Implementation Consultant
Location : Coralville, IA
Reports to : Director of Consulting and Professional Services
Status : Full-Time, Exempt, Salary
Overview
Leepfrog Technologies, Inc. provides its CourseLeaf software to more than 500 of the nation’s most academically complex colleges and universities to manage their academic catalogs, curriculum, section scheduling, registration, and syllabi management.
The Senior Implementation Consultant should demonstrate a mastery in the consulting process for CourseLeaf products, and broad product knowledge of all products and their integration with client data, systems, and processes. Senior consultants are also expected to be product and feature subject matter experts in their respective product disciplines and lead complex projects outside of typical product implementations. Specific areas of focus and are unique to each specific individual in this role.
In addition, they are responsible for exploring the customers’ current processes, presenting solution options, and mapping functional requirements. They will work with the client to refine the initial specifications for implementing and customizing CourseLeaf to help the client achieve the exact product they want. During the first phase of implementation, they will serve as a liaison between Leepfrog’s internal implementation department and the clients’ project stakeholders. They will maintain high client satisfaction by helping to uncover the needs of clients and present CourseLeaf solutions.
Responsibilities
- Engage with clients in both consultation and non-consultation capacities to develop client solutions. This includes SOW development, product presentations, and client escalations.
- Develop documentation and materials for internal and external use that describe product behavior and capabilities.
- Develop an in-depth understanding of the client’s data, systems, business, and teams / people to frame the end-to-end project technical approach and plan.
- Serve as subject matter expert (SME) for data integration with academic systems
- Assist in on-boarding of new consultants, both in developing materials and overseeing consultations.
- Oversee project scope for projects within in their respective product disciplines.
- Plan, coordinate, and conduct the consulting process. An onsite is defined as a consulting meeting with a client. This includes pre-consulting preparation, logistics of the onsite consultation meeting, post-consulting review, and follow up as needed.
- Ensure that the CourseLeaf application is being effectively utilized by first exploring the clients’ unique business and technical requirements; then recommend the most appropriate solution(s) for clients.
- Be able to articulate CourseLeaf software capabilities by maintaining an in-depth working knowledge of the software and how it can be configured, customized, and implemented to meet client requirements.
- Present / communicate company solutions, products and services to clients that are outside of existing contract scope, and recommend additional products. Provide potential up-sell to sales representative.
- Calculate and predict workload expected to implement certain project specifications.
- Troubleshoot issues within the client’s environment during pilot.
- Act as a liaison between the client and the implementation team. This includes coordinating with Client Services Managers (CSMs) and developers on pilot related new feature requests.
- Assist in the CSMs’ understanding of how to manage the project after the pilot. Capture and provide detailed documentation to CSMs that includes but is not limited to : o Client questions and answers.
- Client nuances : timeline, expectations, and other various process elements.
- Ability to identify and authorize expansion of the scope of a project through additional costs and customizations.
- Responsible for having the client sign off on the Substantively Complete Specifications (SCS) and coordinate with the project-assigned developer to get their sign off as well.
- Utilize company tools and software to process records needed for client billing, expenses, implementation reporting, or other business matters in a timely and accurate manner.
- Participate in post-project review of success and be able to adjust future deliverables based on past projects.
- Remain current on, develop, and maintain product and industry knowledge. Understand changing trends and know what the competition is doing.
- Other duties as assigned.
Requirements : Skills
Qualifications
Physical Requirements
Ability to travel up to 50% of the time, with seasonal spikes of up to 70%. Generally, the Senior Implementation Consultant position is considered sedentary. They will spend some time sitting and using office equipment, phones, and computers. The Senior Implementation Consultant must be able to navigate airports, and locate client facilities. As part of the travel required, should occasionally be able to lift up to 50 pounds and stand for 8 hours.
