What are the responsibilities and job description for the Customer Service Representative position at Lees Ice of Central Florida?
Job Summary:
Lee’s Ice of Central Florida is looking for a dynamic Office Assistant to perform administrative tasks to help an office run smoothly, including greeting customers, answering phones, and collecting outstanding billables. They will also handle customer service requests, such as resolving complaints and providing a welcoming environment.
Job Responsibilities:
- Support the daily operations by being the first point of contact for clients and visitors.
- Assist with customer support activities, such as answering phone calls, responding to emails, and addressing customer inquiries or concerns.
- Provide quotes, receive new vendor forms and process forms with new clients for the intake process.
- Perform order entry tasks by accurately inputting customer orders into the system, dispatching orders to drivers and ensuring timely processing.
- Assist bookkeeper with keeping track of customer accounts, including aging, credits, collections, and uncollectible amounts.
- Contact customers via phone, email, or mail to request payment.
- Providing admin support to the general manager, route manager, and warehouse managers.
Job Qualifications:
- Ability to use all general office equipment, including a computer.
- Strong customer service skills.
- Strong attention to detail.
- Excellent communication skills, both verbal and written.
- Proven experience in an administrative role or similar position is preferred.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and ability to work independently or as part of a team.
- Fluent in English and Spanish (preferred)
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Orlando, FL 32837 (Required)
Work Location: In person
Salary : $20
