Assistant Store Director-Herriman

Position Summary

Lee’s Marketplace Assistant Store Directors are responsible for assisting the overall operation and success of the store, including the implementation of company policies, budgets, and operating procedures alongside the Store Director. The Assistant Store Director will support the Store Director in overseeing the daily operations of the grocery store, ensuring a high level of customer service, efficient inventory management, and adherence to company policies. This role involves supervising staff, managing departments, and contributing to the store's overall success.

Primary Position Duties

• Assist the Store Director in managing daily store operations, including sales, inventory management, and staff supervision.
• Promote a customer-focused environment by ensuring staff provide exceptional service and addressing customer inquiries and concerns effectively.
• Analyze sales data and implement strategies to achieve sales goals, improve product placement, and enhance merchandising efforts.
• Monitor inventory levels, assist with ordering, and ensure proper stocking of products to minimize waste and optimize sales.
• Assist in managing budgets, controlling expenses, and analyzing financial reports to identify areas for improvement.
• Learn about, and educate customers about, Lee’s Marketplace products and services.
• Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Maintain effective control of store inventories in line with established budgets and guidelines. Maintain control of waste and pilferage through coaching and discipline procedures as necessary.
• Coach Department Managers on establishing and maintaining the appropriate work schedules and labor percentages for each department.
• Other responsibilities as needed.
  
  

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Address customer complaints and inquiries in a professional manner, resolving issues promptly.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.
• Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.
  
  

Community Engagement

• Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.
• Participate in community events and promotions to drive traffic to the store.
  
  

Product Handling

• Stock shelves and maintain displays according to store standards. Oversee product placement and merchandising efforts to enhance the shopping experience.
• Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.
• Monitor inventory levels, manage ordering processes, and minimize shrinkage.
• Assist in conducting regular inventory audits to ensure accuracy and availability of products.
  
  

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow and implement all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.
• Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team members through proper training and follow-up of safety policies. Responsible for accident reporting for team members as well as guest accidents in a timely manner.
  
  

Cash Handling:

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.
  
  

Team Collaboration:

• Work cooperatively and communicate effectively with team members to achieve store goals.
• Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
• Work closely with the Store Director and other department managers to ensure cohesive store operations.
• Evaluate the entire store continually and make recommendations for changes to Department Managers.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.
• Ensure that Team Member evaluations are done in a timely manner and follow company policies and procedures for raises and promotions.
• Be a professional example for all team members to follow.
  
  

Position Requirements

• Minimum Age: 21 years of age
• Availability: Flexible, including mornings, evenings, weekends and holidays.
• 5 years previous experience in retail Management (Preferred)
• Experience in managing inventory and controlling costs. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications. Understanding of budget management, financial reporting, and sales analysis. (Preferred)
• Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications. (Preferred)
  
  

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.
  
  

Tools And Machinery

• Pallet jack
• Wheeler
• Lifts
• Trash compactor
• Wrapping machines
• Scales
• Computers
• Phones/Intercoms
• Registers/Cash handling
• Oven, fryer, slicer
• Company Trucks, Transits and Vehicles
• Temperature controlled rooms and equipment
• Any other items seen fit for store function and maintenance.
  
  

Education Or Skills

• High school diploma or equivalent (Required).
• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Strong leadership abilities, with experience in training and developing staff.
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Ability to implement solutions quickly and effectively.
• Strong organizational and multitasking abilities to manage various store operations simultaneously.
• Ability to learn new technology quickly.
• Ability to work in a fast-paced environment.
• Ability to handle customer inquiries and complaints effectively.
• Strong math skills.
• Ability to read and follow instructions.
• Good verbal communication skills.
  
  

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits

Compensation:

• Competitive hourly wage/salary.
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, Supplemental Insurances, and team member discounts.
  
  

Work Environment:

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere
• Innovative, supportive, and input driven management team.