What are the responsibilities and job description for the Community Manager position at LEFRAK ORGANIZATION?
POSITION SUMMARY
The Community Manager in conjunction with the Senior Regional Manager oversees the management and operations of a cluster of properties and manages all property manager’s activities within the region including responsibility to meet owner requirements relative to revenue, capital, and operating expenditures. This oversight focuses on successful property outcomes in the areas of tenant satisfaction, occupancy, property maintenance, marketing, and property financial performance.
This position requires the ability to:
- Demonstrate a deep knowledge of multifamily property management
- Develop direct reports’ skills through professional and mentoring activities
- Solve problems and define regional operating procedures
- Report to Regional Manager and/or Residential Leadership any needs, concerns, or issues with the team or buildings
Responsibilities:
Category | Description |
Tenant Relations | Create a service culture that maximizes resident satisfaction. Supervise the team’s resident interactions and provide coaching as needed. Monitor resident complaints and intervene as needed. Manage resident event plans for the property.
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Leasing | Manage leasing staff. Review CRM reports to ensure proper follow-ups and sales techniques. Review and approve new resident applications. Monitor traffic, leasing conversions, and comp pricing. Use pricing software to make appropriate pricing recommendations. |
Renewals | Manage renewal process. Ensure renewal offers are sent timely. Review offers and make appropriate pricing recommendations. Meet regularly with APM to review the monthly batch close out process and ensure that renewal percentages meet or exceed property plans. |
Apartment Make Ready | Work with the leasing department to ensure apartments are made ready in a timely manner and in a condition consistent with optimizing leasing outcomes. Review apartment preparation, move-in and move-out metrics (apartment turn statistics) and provide feedback to improve the process that feeds into availability and therefore revenue. Ensure turn times are consistent with property goals.
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Property Maintenance | Create property visit calendar focused on property walk throughs that feeds decision making relative to curb appeal, safety, current budget, and 5-year capital plan. Ensure that all properties have clear Policies and Procedures and schedules to maintain building cleanliness and cub appeal. Ensure all major building systems (Elevators, Sprinklers, HVAC, Boilers, Compactors) are inspected regularly and in proper working order.
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Tenant Billing | Ensure that charges are accurate and billed on a timely basis. Escalate billing issues and/or requests to changes to resident ledger. Where required, review and edit new leases for billing accuracy, completing billing changes during tenancy, and ensuring that rent changes month to month are not out of the ordinary.
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Accounts Receivable / Collections | Review or support AR Aging and Legal Pipeline. Understand receivables trends and support strategies to manage appropriate to the trend. For example, if AR aging increases, work with collections and legal teams to review profile of those in delinquency and translate to refined financial approval procedures. Aggressively support the legal pipeline to conclusion to feed units back into occupancy process.
Ensure the property is following legal proceeding SOPs. Ensure completion of three-day notices, file and track all non-payment cases. |
Budgeting / Forecasting & Financial Management | Developing, managing, and adhering to each property’s budget in the portfolio and managing that budget at both the portfolio and property level. Focus is to meet owner financial expectations for the portfolio and to actively communicate variations to approved budget and develop strategies for financial correction, where necessary.
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Compliance / Regulatory / Risk | Maintain knowledge and create monitoring infrastructure to ensure compliance with regulatory requirements that negates adverse penalties. |
QUALIFICATIONS / EXPERIENCE
- Bachelor’s Degree (Business/Finance/Accounting) or equivalent experience
The following skills and/or experience are a plus:
- Excellent oral and written communication skills
- Experience in a demanding environment with ability to work independently or in a team environment, excellent relationship skills to work in a matrixed environment.
- Previous market rate Property Management experience.
- Ability to adjust to changing priorities.
- Yardi Voyager
- Microsoft Office Applications
- Accounting, math, and analytical skills
