Resident Concierge

General Summary

The Resident Concierge is the first person that residents, guests, and visitors will see and interact with when entering the community. They create lasting impressions and positive relationships with their welcoming nature and exemplary service. The Resident Concierge truly makes people feel welcomed home.

Essential Job Functions/Responsibilities:

The Resident Concierge takes ownership and accountability in their level of service and building relationships with people.  Core job functions include but are not limited to:

• Problem Solving: Efficiently find solutions for residents and their needs by way of submitting maintenance requests, resident loanable items, or communication with the leasing staff.
• Represent the Company in a professional manner as reflected by personal appearance, attention to detail, jobsite cleanliness, customer service and safety.
• Document and record all work, deliveries, incidents, etc. in writing by way of a report at the end of shift.
• Respond to emergencies as needed or directed by Management staff.
• Build resident rapport and help with all retention efforts.
• Execute or help in planning of community events and calendar as directed by Management staff.
• Inventory Control:  Be knowledgeable of inventory levels of hospitality refreshments and/or coffee bar.
• Efficiently organize and maintain a clean and neat package room.
• Assist residents with packages and inquiries as requested.
• Encourage residents and prospects to leave positive reviews in public forums.
• Playing an active role in the maintenance and upkeep of a well-groomed community.
• All other duties and responsibilities as assigned.

Qualifications

• High School Graduate or G.E.D. – Some College preferred.
• Ability to read, write and speak English
• Must have 3 years’ experience in general customer service, hospitality or hotel environment
• Certificates of fitness for operating a low-pressure boiler, residential sprinkler systems helpful

 Skills:    

• Must keep a sharp, professional, clean well-groomed appearance.
• Proficient and knowledge of MS Office products, and navigation of property software(s).
• A customer focused mentality.
• Must be able to lift up to 25 lbs.
• Excellent interpersonal and communications skills are necessary for interacting with building occupants and other staff members. 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms.  The employee is frequently required to sit.
• Ability to quickly and easily navigate the property/building as required, meeting the job functions.
• Ability to repeat various motions with the wrists, hands and fingers. 
• The employee must regularly lift and /or move up to 25 pounds.
• Ability to detect auditory and visual emergency alarms. The noise level in the work environment is usually low to moderate.