What are the responsibilities and job description for the Client Service Representative position at Legacy Acquisitions, Inc.?
As a Client Services Representative, you will build relationships with customers to present our telecommunications products and services. We are looking for driven individuals to join our team as Client Services Representatives to demonstrate AT&T’s services and array of products offered at the convenience of our customers demands.
In the Client Services Representative position, you’ll work with customers so that they are receiving the best service. The Client Services Representative will assist with device activations, service upgrades, and new account setups creating customer satisfaction and minimizing their questions. We stay ahead of the curve by offering the latest technology, exclusive deals, and personalized solutions tailored to each customer’s needs.
Client Services Representative Responsibilities:
- Provide customers with personalized solutions and recommendations based on their telecommunications and technology needs.
- Be the customers main point of contact to answer all questions they may have, inquiries, and address concerns
- Be educated on services offered to customers to increase knowledge in both products and in your role as a Client Services Representative
- Utilize sales skills to process sales orders and increase customer accounts
- Effectively communicate the value of services, promotions, and latest technology offerings.
- Gather customer feedback for continuous improvement, increasing our customer satisfaction rate
- Provide detailed explanations to anything our customers ask ensuring clear communication
Client Services Representative Skills:
- Communication Skills - Clear and concise verbal and written communication
- Problem-Solving Skills - Quickly identifying customer issues and offer solutions
- Patience & Empathy - Showing genuine concern and support
- Adaptability & Multitasking - Adjusting to changing company policies or customer needs
- Conflict Resolution - Finding solutions that satisfy both the customer and de-escalating situations
- Prior experience in a customer service or sales environment is a plus
Job Type: Full-time
Pay: $3,600.00 - $4,300.00 per month
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $3,600 - $4,300
