What are the responsibilities and job description for the Core Systems Support Specialist position at Legacy Bank?
The Core System Support Specialist at Legacy Bank is responsible for providing support to the Operations team by assisting end users, managing system configurations, and ensuring compliance with business priorities. This role involves troubleshooting system issues, software support updates, and maintaining documentation to enhance operational efficiency and customer service. The specialist/analyst also collaborates with internal teams and external vendors to optimize core banking systems and support business operations.
Ready to make an impact? If you have a knack for troubleshooting, managing system configurations, and enjoy collaborating with teams to optimize operational efficiency, we want to hear from you! Apply now and let's take your career to the next level.
Responsibilities
- Managing user access by provisioning, modifying, activating and deactivating accounts in the core banking system and related applications. Ensure appropriate role-based access controls (RBAC) are applied to maintain system security and compliance. Conduct periodic user access audits to ensure compliance with internal policies and regulatory requirements.
- Serve as the first point of contact for system-related issues, responding to and resolving support tickets in a timely manner. Provide end-user training and support to enhance system utilization and efficiency.
- Open, track, and manage support cases with third-party vendors for system-related issues and enhancements. Document vendor interactions and solutions for future reference and knowledge sharing.
- Regularly monitor the data vault to ensure accurate and secure storage of critical banking data. Identify and resolve any discrepancies or system errors affecting data integrity. Work with IT and Compliance teams to ensure data retention policies align with regulatory requirements.
- Generate and analyze system performance reports to identify trends and areas for improvement.
- Assist in system testing for new implementations, upgrades, and patches to ensure seamless functionality. Collaborate with internal teams to test system configurations and troubleshoot any issues before go-live.
- Other duties as assigned.
