Assistant Community Manager

Legacy is looking for an Assistant Community Manager that can work with a talented team to ensure the continued growth of the Company. By joining Legacy, you will become apart of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction.

The Main function of the Assistant Community Manager position is to assist the Community Manager in overseeing and managing a mobile home community and to assume the responsibilities of the Community Manager in his/her absence. The Assistant Community Manager is responsible for assisting with the day-to-day operations to ensure a positive environment for visitors, residents, staff, and other individuals on site. The position also has the ability to sell park-owned new, used homes, and brokered resident homes within the mobile home community. 

In this role you will:

Property Management

• Collect monthly rent payments.
• Enforce Park rules and regulations.
• Maintain resident files- kept current and confidential.
• Exhibit excellent customer service.
• Develop and maintain community relationships.
• Process resident applications and follow fair housing guidelines.
• Work with local counsel, Regional Manager, and in house Paralegal to process evictions.
• Maintain current records in Rent Manager
• Ensuring property appearance is satisfactory and working with outside vendors as needed.
• Working alongside other staff to complete additional community needs.
• In the absence of the Community Manager, assume/perform the duties of the Community Manager.
• Perform all other duties as may be assigned. 

 Sales

•  Actively sell inventory and brokered homes while ensuring all inventory including broker homes are accurately displayed on Legacy website and partner websites via entry through Legacy portal.
• Schedule appointments for open house showings and conduct home and property tours. - Appointments may fall on nights and weekends.
• Ensure entire plan-o-gram is implemented (when made available).
• Enter all leads (phone, walk-ins, emails, texts and intranet) into CRM (open leads) within one (1) hour of receiving or no later than morning of next business day.
• Respond to leads with follow up within one (1) hour of prospective buyer contacting property. Maintain constant communication with leads until lead becomes non-responsive.
• Ensure inventory homes are always show-ready.
• Maintain updated records on CRM including documenting all contact with the lead, completing workflow steps in a timely manner, and documenting detailed reasons why the lead does not want to purchase the home if lead is unsuccessful.
• Request lead closure in CRM once lead is considered dead (when implemented).
• Ensure knowledge of marketing promotions.
• Notify the Regional Manager of all home sale offers regardless of the offer price.
• Broker homes for residents.
• Assist Home Construction as requested.
• Collect and process earnest money deposits for home sale.
• Enter and process residency applications for prospective home buyers.
• Schedule, track and manage closing dates with buyers including preparing closing documents and conducting the home sale closings.
• Schedule closings with corporate sales staff (when implemented).
• Forward all closing documents to corporate sales staff and assist with post close titling work with Corporate as requested.
• Perform other duties as assigned.

 Core Competencies

• Communication: Ability to write and speak clearly and concisely
• Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through
• Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks
• Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems
• Decision Making: Ability to use good business judgement in making critical decisions
• Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved
• Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency
• Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative
• Honesty, Integrity and Reliable: Ability to be truthful, credible and dependable in the workplace. Do what you say. 
• Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability. 

Role Qualifications / Skills/ Abilities

• High School Diploma or equivalent. College degree preferred. 
• 3 years of Property Management experience preferred 
• Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams). Experience with Rent Manager and Back Office preferred. 

Work Environment

• The employee can expect to work primarily in an office setting. This position is full time with a work schedule of 40 hours a week, normally Monday through Friday but evenings and weekends may be required. Work schedules may vary depending on community/sales needs.

 Benefits

• Competitive Compensation
• Annual Vacation and Sick leave 
• Medical, Dental, Vision with additional ancillary options 
• 401K
• Holidays