What are the responsibilities and job description for the Call Center- Bilingual- Patient Access Specialist position at Legacy Community Health Services, Inc.?
Be a part of driving healthy change in our communitiesAbout the Position
The Patient Access Representative interacts with callers / patients by phone and other means of communication, to schedule appointments, provide information, and deliver an amazing contact experience. This is a call center role.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life. We empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Requirements
- High school graduate or equivalent required.
- Bilingual – English / Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
- Medical Assistant experience or clinical office support experience highly preferred.
- Customer service oriented.
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers / patients, tasks and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry and mouse navigation skills.
- Working knowledge of MS Windows, Email, Online / Electronic forms, and websites.
- Basic knowledge such as math, alphabetical or numerical filing may also be required.
- Patient scheduling experience.
- Strong knowledge in Medical Terminology.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Benefits
Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace. Apply today.
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