Operations Manager

GENERAL JOB DESCRIPTION:

This role will report directly to the owner of Legacy Delivery and Logistics. They will be the front-line leader when the owner cannot be present. This role will coordinate partnership between Amazon Employees and the Delivery Associates, as well as maintain relationships to local vendors and the community. This role is not a 9-5 job, this individual will be responsible for driving growth and cohesion when they are present and when they are not. While Legacy Delivery and Logistics is still growing this role will be a key pillar in ensuring we grow the right way by being a champion of safety, camaraderie and professionalism.

MAJOR DUTIES AND RESPONSIBILITES:

Strategic Planning: Developing operational strategies to align with company goals, including identifying areas for improvement and implementing changes to optimize performance.

Team Leadership: Supervising and motivating operational teams, assigning tasks, providing feedback, and fostering a high-performing culture.

Process Improvement: Analyzing current operations, identifying bottlenecks, and implementing process improvements to enhance efficiency and reduce costs.

Quality Control: Establishing and maintaining quality standards across operations, monitoring performance metrics, and addressing quality issues.

Resource Management: Overseeing resource allocation, including staff scheduling, inventory management, and budget control.

Data Analysis: Gathering and analyzing operational data to identify trends, make informed decisions, and track progress on key metrics.

Compliance Management: Ensuring adherence to industry regulations and compliance standards within operations.

Performance Monitoring: Tracking operational performance against key performance indicators (KPIs) and taking corrective action as needed.

Collaboration: Working with other departments such as sales, marketing, finance, and HR to coordinate activities and achieve organizational goals.

Problem-Solving: Identifying and resolving operational challenges, including resolving conflicts and addressing customer concerns.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Maintaining relationships with Local Vendors

Building schedules that are conducive to team cohesion

Organizing employee engagement activities/events

In-person interviews and hiring

Dispatching when needed

Bi-Weekly ride-alongs

Compiling data for Weekly/Month Business Reviews with leadership team

QUALIFICATIONS FOR THE JOB

Education:

High School Diploma or GED minimum

Experience:

2 years of experience in leadership roles professional or in educational capacity

1 year of experience managing a group of people

Other: Microsoft Office Suite (Word, Excel, Powerpoint) experience required

Scheduling software experience preferred

Strong leadership and management skills

Analytical and problem-solving abilities

Excellent communication and interpersonal skills

Proficiency in data analysis and reporting

Project management skills

Knowledge of operational best practices and industry standards

Financial acumen and budgeting experience

Ability to work under pressure and meet deadlines

KEY COMPETENCIES

Empathy

Servant Leadership

Active Listening

Works Well Under Pressure

Receptive to Feedback

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $52,000 - $62,000