What are the responsibilities and job description for the Front Office Leader position at Legacy ER & Urgent Care?
Front Office Leader – Be the Heart of Our Patient Experience!
As a Front Office Leader , you’ll play a vital role in ensuring a welcoming and efficient experience for both patients and staff. This position will oversee the front office operations at our North Richland Hills and Coppell locations. Your ability to lead with confidence, analyze information effectively, and stay open to different perspectives will make a real impact.
We’re looking for someone who can motivate and inspire their team while keeping operations running smoothly. A friendly, professional demeanor is essential, as well as the ability to multi-task in a fast-paced environment.
If you thrive on leadership, love creating positive experiences, and can juggle multiple responsibilities with ease, this is the perfect role for you!
Responsibilities
POSITION RESPONSIBILITIES
- Influence and lead based on Servant Leadership Principles
- Maintain an appropriate office environment that is friendly and respectful
- Follow all HIPAA policies and procedures
- Provide administrative support to Leadership – both executive and departmental
- Prioritize and / or delegate tasks assigned by members of Leadership and execute assignments in a timely manner
- Support clinical leadership team with day-to-day requests and issues
- Create and maintain a variety of reports
- Vendor management and follow up for facility, including phones, fax machines and computer issues
- Review contracts with outside vendors and review contracts prior to any renewal period begins
- Oversee maintenance and update facility reference binders and online records
- Oversee distribution of Weekly Communication Updates
- Assist in establishing office policies and procedures
- Supervision and selection of supply orders and office equipment
- Manage operation of front office, including working one 8-hour front office shift per week.
- Oversee hiring and termination of front office leads / leaders
- Oversee hiring and termination of front office staff in conjunction with front office leads / leaders
- Oversee scheduling, payroll and time clock supervision of front office leads / leaders
- Perform reviews and performance improvement plans for front office lead / leaders
- Coordinate training of front office procedures for all overnight clinical staff in conjunction with front office leads / leaders
- Oversee the coordination of phone training for all staff
- Other duties as assigned
Required Skills
COMPETENCIES
REQUIRED EDUCATION
High school diploma or general education degree (GED).
