What are the responsibilities and job description for the Customer Service Representative position at Legacy Firearms Co?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our manufacturing team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment. Knowledge of the firearms industry is preferred.
Responsibilities
- Respond promptly to customer inquiries via email and chat.
- Provide accurate information regarding products and services.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Maintain a high level of professionalism during all interactions.
- Conduct outbound calling as needed to follow up on customer concerns or feedback.
- Document all customer interactions in the system accurately.
- Collaborate with team members to improve customer service processes.
- Stay updated on product knowledge and company policies to provide informed support.
Requirements
- Proven experience in customer service or client support roles.
- Strong communication skills with the ability to articulate information clearly.
- Experience in a call center environment is preferred but not mandatory.
- or capabilities are a plus, enhancing our ability to serve diverse clients.
- Proficiency in using computer systems for data entry and customer management.
- Ability to handle challenging situations with patience and professionalism.
- A strong commitment to providing excellent customer service.
Join us in delivering outstanding client services while developing your career in a supportive environment!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Application Question(s):
- Do you currently have your Concealed Carry License?
- Have you ever worked in the firearm's industry?
Ability to Commute:
- Caro, MI 48723 (Required)
Ability to Relocate:
- Caro, MI 48723: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16