District Manager of Services

PREVIOUS FIELD PROJECT MANAGERS AND FIELD SERVICE MANAGERS ARE ENCOURAGED TO APPLY

Legacy Flooring LW LLC is a family owned and operated business based in Raleigh, NC. At Legacy Flooring, we partner with Lowe's Home Improvement to bring life to customers’ dreams of beautiful flooring that will bring them joy for many years ahead.

Our strength is in our passionate team delivering the best experience to our customers and partners. As a District Manager of Services with Legacy, you are the heart and soul of that customer experience. We believe in having a positive influence on the lives we touch and you will be part of creating a lasting impact that is bigger than any one of us individually.

What you’ll love about working for Legacy:

• Fast-paced, supportive environment
• Getting paid weekly!
• mileage reimbursement and cell phone allowance
• Up to 8 paid holidays per year and Paid Time Off
• Monday through Friday schedule ( /- 8am-5 pm) / occasional Saturday

Field Work Requirements:

• Strategic planning and conflict resolution skills
• Dependable transportation, valid Driver License
• Ability to pass a background check
• Ability to drive for extended periods of time to complete appointments
• Daily travel within the district (includes Greensboro, High Point, Burlington, and Winston Salem areas of NC and others)

Coordination and Supervision:

• Weekly visit and touchpoint with Warehouse Associates
• Deliver superb service to Legacy customers
• Coach, Monitor, and evaluate installer performance for craftsmanship and professionalism
• Serve Lowe’s store and installer needs through monthly meetings, weekly site visits, and daily wellness checks
• Work with office management to give insight into capacity and cultural needs
• Provide training and development direction for installers when needed

Strategic:

• Assess installer capacity by installation category and Lowe’s store needs
• Manage, communicate and execute Vendor Debits and Chargebacks
• Strategize long-term district-specific goals for growth and development
• Contributing ideas and initiatives to advance the company's goals
• Create strategies to improve team performance

Communication:

• Coordinating weekly strategy meetings to cultivate support for the entire District Support Team.
• Weekly touchpoints with Director to assess state of the business
• Build and maintain relationships with installers with weekly installer touchpoints
• Daily calls to Lowe’s stores and/or IST to maintain relationships and satisfy needs
• Regular touchpoints with Lowe’s DMIS to assess and discuss strategy and capacity goals
• Coordinate the field operation effectively using good listening, strategic planning, and communication skills

Customer Experience:

• Confirmation calls/introduction calls to new customers
• Follow up call to verify expectations were met
• Partnering with office team management with escalated customer care issues
• Reestablishing confidence when customer expectations were not met demonstrating clear communication and accountability
• Work directly with office team management to address customer and/or installer concerns

Education and Experience:

• Previous experience, particularly with Lowe’s or Home Depot, preferred
• Previous knowledge/experience in flooring is an asset
• Familiarity with computers, office software, and phone systems
• Previous customer service and sales experience
• High School diploma or equivalent

Previous Installed Sales Managers and Project Specialists are encouraged to apply.

Legacy Flooring LW LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employment with Legacy Flooring LW LLC is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Legacy Flooring LW LLC, with or without cause, with or without notice, and at any time.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to submit a background check?
• This position requires successful completion of a satisfactory background check for all final candidates. If offered the position are you willing to submit the background screening?

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $48,000 - $52,000