What are the responsibilities and job description for the Remote Customer Care Representative position at Legacy Flooring, LW LLC?
Customer Care Representative
Legacy Flooring LW LLC is a family owned and operated business based in Raleigh, NC. At Legacy Flooring, we partner with Lowe's Home Improvement to bring life to customers’ dreams of beautiful flooring that will bring them joy for many years ahead. We are currently doing business for Lowe's Home Improvement stores in 6 states and are focused on continually growing.
Our strength is in our passionate team delivering the best experience to our customers and partners. As a Customer Care Representative with Legacy, you are the heart and soul of that customer experience. We believe in having a positive influence on the lives we touch and you will be part of creating a lasting impact that is bigger than any one of us individually..
We are a fast-paced technology-driven company, and this allows us to have a remote call center environment. This means that you can work from home! This is a great benefit to working for Legacy, but also presents challenges for some, so please only apply if you are able to work 40 hours per week from home in a distraction free setting.
We provide all the equipment you will need to pair with your existing high speed internet service.
What you’ll love about working for Legacy:
- Working from home
- Getting paid weekly!
- up to 7 paid holidays per year and Paid Time Off
- Monday through Friday schedule (8 am-5 pm / 9 am-6 pm) / occasional Saturday
Remote Work Requirements:
- Existing high speed internet service at your home office location
- A quiet, distraction-free work setting at your home office location.
- Commitment to work consistently 8 hours per day, 5 days per week.
Customer Care Representative Job Responsibilities:
- Answer inbound calls and online chats from Legacy’s installers, Lowe’s partners, and customers for
- scheduling installation projects,
- providing service information, and
- resolving product, scheduling, and service issues.
- Communicate by phone, chat, and project management software with Legacy’s District Managers, customers, Lowe’s partners and installers to ensure the installation project goes smoothly and solutions are carried through.
- Maintain customer project records by updating project information with every contact.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Customer Care Representative Qualifications / Skills:
- Previous experience in a call center setting, remote preferred
- Customer service knowledge and experience
- Problem solving skills
- Resolving conflict
- Product knowledge
- Quality and performance focus
- Documentation skills
- Computer skills, telephone communication skills
- Listening
- Analyzing information
- Multi-tasking
Education and Experience:
- Previous experience, particularly with Lowe’s or Home Depot, preferred
- Previous knowledge /experience in flooring is an asset
- Fluency with computers, office software, and phone systems
- Previous telephone customer service experience
- High School diploma or equivalent
Previous Installed Sales Coordinators and Project Coordinators are encouraged to apply.
Legacy Flooring LW LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Employment with Legacy Flooring LW LLC is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Legacy Flooring LW LLC, with or without cause, with or without notice, and at any time.
Job Type: Full-time
Pay: Up to $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: One location
Salary : $13 - $0