What are the responsibilities and job description for the Customer Experience Manager position at Legacy Forward Solutions?
Legacy Forward Solutions is a fast-growing marketing and sales firm with a strong reputation for delivering top-tier client experiences. As we continue to expand, we are looking for a Client Experience Manager to lead our efforts in customer satisfaction, relationship-building, and campaign execution.
In this role, you’ll collaborate closely with senior marketing and sales professionals, gaining hands-on experience in customer acquisition, brand representation, and client engagement. You’ll be instrumental in ensuring seamless customer interactions, fostering loyalty, and driving success for our telecommunications clients.
Key Responsibilities:
- Build and maintain strong client relationships, ensuring satisfaction and long-term partnerships.
- Act as the main point of contact for customer inquiries, providing prompt and effective solutions.
- Promote clients’ latest products and services by delivering personalized recommendations.
- Work with marketing and sales teams to develop and implement campaigns that enhance the customer experience.
- Analyze customer feedback and market trends to identify opportunities for service improvement.
- Drive revenue growth by boosting sales, building referral networks, and enhancing client retention.
- Mentor and train team members to uphold high standards of customer engagement and service.
What We’re Looking For:
- Experience in a customer-facing role, particularly in sales, marketing, or client relations.
- Excellent communication and interpersonal skills with the ability to engage diverse audiences.
- Strong problem-solving skills and adaptability to address various customer needs.
- A goal-driven mindset with a focus on achieving team and company objectives.
- A degree in Business, Communications, Marketing, or a related field is preferred but not required.
Why Join Legacy Forward Solutions?
At Legacy Forward Solutions, we foster a culture of innovation, collaboration, and career development. We invest in our team, providing the resources and mentorship needed to succeed. This is your opportunity to grow with a company that values leadership, creativity, and outstanding client service.
Ready to take your career to the next level? Apply today to become a Client Experience Manager at Legacy Forward Solutions!
