General Manager

Job Description

Job Description

Summary / Objective

The General Manager will foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of a single location and single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Essential Functions and Competencies

• Work with local and Market Leadership to develop the annual business plan and budget as well as financial, production, and revenue goals.
• Accountable for monitoring and achieving annual financial goals.
• Understand industry finances, how daily activities impact financial outcomes, and make appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
• Manage the day-to-day activities ensuring on-time services that exceed client family expectations.
• Resolve moderately complex problems; provide resolution guidance to supervisors and empower accountability.
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
• Develop, communicate, and monitor goals, priorities, processes, and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
• Effectively communicate Company and Market strategies, values, and goals to location staff.
• Collaborate with Manager for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Develop a strong, trusting, and reliable team by understanding team member's career aspirations and providing assignments to develop skills and / or close gaps. Constructively address issues and provide tangible and appropriate feedback.
• Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover.
• Monitor training and licensing requirements ensuring staff is re-trained / licensed prior to expiration.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establish pay, recommend pay increases, special pays, and career advancements.
• Discipline staff as necessary and discuss terminations with Market Leadership if needed.

Communication Skills

Supervisory Responsibility

This position is responsible for the management of the funeral home / cemetery / or facility staff.

Required Education and Experience

3389 - New Mexico