What are the responsibilities and job description for the Visitation Host Part-Time position at Legacy Funeral Group, LLC?
Summary/Objective
The part-time Visitation Host performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
The Visitation Host duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Essential Functions and Competencies
- Greets and directs client families and their guests to the correct chapel in which services are being held.
- Directs visitors to guest book and distributes memorialization materials as needed.
- Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
- Ability to actively respond to the requests of the client families and their guests.
- Receives and places flowers in chapels.
- Ensures refreshments are available to client families and their guests.
- Ensures that public spaces such as lobby, chapels, restrooms, and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
- Oversees parking area and ensures family and ceremonial vehicles are arranged for formal procession.
- Actively serves as an ambassador of the business in the community to build trust and loyalty.
- Represents the business in a professional, honest and ethical manner at all times.
- Maintains a professional personal appearance and demeanor while performing duties or representing the business.
Required Education and Experience
- High school diploma or equivalent Experience
- Ability to follow instructions given over the phone or in person
- Ability to work and communicate effectively with others
- Ability to maintain confidentiality
- Ability to work with colleagues to accomplish tasks
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent, continuous periods of time standing.
- The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
- Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
