Service Advisor

Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will possess strong mechanical knowledge and a passion for the automotive industry. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their vehicle maintenance needs and ensuring they receive exceptional service. Your expertise in vehicle maintenance, along with your sales skills, will help foster long-term relationships with our clients.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Provide detailed explanations of services and repairs needed, including oil changes, brake repairs, shocks and struts, and more.
• Utilize your mechanical knowledge to recommend appropriate services based on vehicle condition.
• Schedule appointments and manage service workflow efficiently.
• Maintain accurate records of customer interactions, service history, and recommendations.
• Collaborate with technicians to ensure timely completion of services.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
• Stay updated on dealership promotions, new products, and industry trends to effectively communicate with customers.

Requirements

• Strong mechanical knowledge and understanding of vehicle maintenance.
• Experience in auto body repair or familiarity with air brake systems is preferred.
• Previous experience in a dealership environment is a plus.
• Excellent communication and interpersonal skills to interact effectively with customers.
• Proven sales ability with a focus on customer satisfaction.
• Ability to work in a fast-paced environment while managing multiple tasks.
• A valid driver's license is required; familiarity with various vehicle types is advantageous.

Join our team as a Service Advisor where your expertise will make a difference in our customers' automotive experiences!

Job Type: Full-time

Shift:

• Day shift

Work Location: In person