What are the responsibilities and job description for the Client Relationship Manager position at Legacy Group Enterprises Inc?
Job Summary: We are seeking an experienced Client Relationship Manager to join our team at Legacy Group Enterprises Inc. This role requires exceptional organizational skills and the ability to prioritize tasks effectively to build strong relationships with clients and ensure their needs are met.
Responsibilities:
- Client Communication: Utilize active listening skills to document client requests within the work order system in an efficient and accurate manner.
- Relationship Building: Build strong relationships with clients through regular communication, provide timely and comprehensive written and oral updates, and resolve or escalate disputes as needed.
- Project Coordination: Prepare budget and cost estimates, along with work timetables, and report project progress and budgets to clients and upper management effectively.
- Vendor Management: Identify and dispatch appropriate trade-related vendors, recruit new vendors as needed, and utilize negotiation skills to achieve nationwide pricing.
- Organizational Skills: Track all materials needed to complete a project and schedule accordingly, employ critical thinking skills to detect, investigate, and solve client issues, and certify all information logged in the work order management system is accurate and complete.
Requirements:
- Experience: Two (2) years or more experience managing construction projects in a leading or supporting role, and six (6) months of experience working with subcontractors.
- Education: High School Diploma or Equivalent required.
- Skill Set: Excellent written and verbal communication skills, proficiency in Microsoft Office, excellent organizational skills, ability to prioritize tasks and multitask without compromising quality, and ability to read blueprints.
