What are the responsibilities and job description for the National Accounts Manager position at Legacy Group Enterprises Inc?
Job Description
Job Description
Job Purpose : Reporting to the Associate Director of Operations, the National Accounts Manager is responsible for the business operations of assigned customers. This person will perform reporting in line with predetermined Key Performance Indicators and interface with Senior and Middle Management.
Position Competencies :
Organized and Detail Oriented - Ability to stay organized and prioritize workflow.
Technologically Astute - Ability to utilize technology to perform all job functions effectively and efficiently. Proficient in Microsoft Excel.
Communication - Uses clear language to communicate information. Excellent written and verbal communication skills.
Leadership Skills -Ability to oversee Supervisory level employees and provide coaching and training as necessary.
Possesses Good Judgement -Ability to exercise good judgement.
Duties and Responsibilities :
Primary point of contact for customers relating to daily service delivery workflow expectations.
Maintain proactive communication and foster relationships with new and existing clients.
Communicate directly with customers to gauge service satisfaction levels and growth opportunities.
Guidance of Account Supervisors & CSR’s with workload management and situational training.
Proposal vetting and generation.
Material research & procurement alignment.
KPI management and execution of customer SLA’s.
Manage workload execution of assigned customer relationships, including client retention, expansion, and diversification or service capabilities.
Maintain / improve the profitability of your assigned accounts to meet established company goals.
Identify problems and root causes of problems, know how to resolve the issue and relay to the customer the course of action being taken. Seek new ways to resolve issues quickly.
Effectively handle all final customer and vendor escalations.
Complete specific Key Performance Indicator tracking and reporting for customers.
Complete customer specific reporting, monitoring and updates.
Identify areas for process improvement and present to proper channel.
Participate in afterhours escalation rotation as needed.
Other duties as assigned.
Qualifications :
One to five years of Facilities Management experience required.
Bachelor’s degree preferred.
Proficient in Microsoft Excel.
Excellent written and verbal communications skills.
Strong analytical and organizational skills.
Strong ability to multitask.
Detail Oriented.
Legacy Group Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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