Manager, Regional Operations - Portland, OR

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Regional Operations Manager is responsible for all operations for assigned Urgent Care Center(s) including staffing, financial, clinical and administrative performance to achieve maximum performance and expense control. Works directly with leadership, providers, clinic team members, corporate resources and partners to achieve high quality care, exceptional service and financial goals.

• Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
• The ability to set goals and communicate a plan of action.
• The skill to empower team members to deliver results.
• Possessing bias towards action while managing risk.
• The ability to accomplish a task with concern for all the areas involved.
• The ability to communicate information through written and verbal means.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• The ability to provide customer service to patients and other customers.
• The ability to cope with and adapt to uncertainty, deal with risk, and exercise good judgment based on available information.
• The ability to effectively plan and delegate the work of others.
• Knowledge of health care compliance policies, practices and systems. This includes the ability to apply this knowledge to general work situations.

ESSENTIAL FUNCTIONS

• Responsible for maintenance of appropriate staffing levels for Medical Assistants, Radiology Technologists, and other center operations staff for all market centers; includes, but not limited to developing the staffing model, and collaboration with talent acquisition to interview and hire new team members.
• Responsible for team management activities, including but not limited to staffing, training, performance evaluations, tracking and approving timecards and time-off request, etc.
• Adheres to budget goals for the market by managing and reducing operational expenses, and monitoring team member overtime goal
• Maintain strict confidentiality for EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations.
• Ensures payroll is processed accurately and timely and ensure scheduling is accurate for the assigned market area.
• Responsible for establishing positive community presence, marketing and sales effort for assigned centers; Work in partnership with the Marketing team to maximize marketing effort and increase visibility and a positive community presence for the centers.
• Identify local business opportuniies that will support the referral base.
• Oversee site maintenance and ensure the centers have access to the appropriate resources; may be required to review and approve supply orders as needed.
• Prioritize work activities and develop guidelines and implement center operation policies and procedures.
• Maintains strict confidentiality with regards to the EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations.
• Manages performance across all market sites by leading bi-monthly KPI meetings with market leadership and collaborate with ROMs, clinical leadership and market leadership on metric improvement.
• Ensure high quality patient care is provided; follow up with patients escalated customer service concerns.