What are the responsibilities and job description for the Golf Concession Manager position at Legacy Hospitality and Entertainment Group?
About Us:
Legacy Hospitality and Entertainment Group is a privately-owned, small business specializing in public-private partnerships. We help to create destinations through the utilization of public spaces for innovative concessions, attractions, programming, events and community related activities. For over 22 years, we have worked passionately to plan, develop, and transform public spaces into high-quality recreational destinations for community members and visitors to enjoy. We’ve established a successful model of incorporating programming and events along with food and beverage and hospitality opportunities.
https://legacyhospitalitygrp.com/
About the position:
The Concession Manager will oversee the daily operations of food and beverage service at our Elma Meadows Golf Course & Cazenovia Park Golf Course concessions ensuring that guests receive high-quality products and excellent customer service. This role involves managing staff, inventory, budgets, and vendor relationships while ensuring compliance with health and safety regulations. The Concession Manager also plays a critical role in enhancing the overall guest experience by providing efficient and enjoyable food and beverage service.
Duties & Responsibilities:
Staff Management:
- Supervise restaurant staff, including front of house, back of house, and event staff.
- Assist in creating staff schedules and managing labor costs to ensure proper coverage for busy periods.
- Conduct regular performance evaluations and provide coaching, feedback, and discipline as needed.
Operations Management:
- Oversee day-to-day front of house operations ensuring efficiency, cleanliness, and organization.
- Monitor service quality, ensuring products are served at the correct temperature and in a timely manner.
- Implement and enforce food safety standards, health regulations, and hygiene practices.
- Maintain beverage inventory levels, including ordering, receiving, storing, and rotating stock as needed.
- Monitor equipment maintenance and ensure all appliances are in good working condition.
Financial Oversight:
- Track and analyze sales data, report on financial performance, and recommend adjustments for improving profitability.
- Manage cash handling procedures, including balancing registers and preparing cash deposits.
Vendor & Supplier Management:
- Establish and maintain relationships with beverage suppliers to ensure a consistent, high-quality product offering.
- Ensure that inventory is stocked and that the venue is always prepared.
Customer Service & Experience:
- Ensure that guests receive prompt, friendly, and efficient service.
- Address and resolve any customer complaints or concerns in a professional and timely manner.
- Implement strategies to improve customer satisfaction, including speed of service, and overall guest experience.
Compliance and Safety:
- Ensure compliance with local, state, and federal regulations related to food safety, and workplace safety.
- Ensure all staff are properly trained in food and alcohol handling, customer service, and emergency protocols.
Qualifications:
Education:
- A Bachelor’s degree in a related field is required.
Experience:
- Minimum of 5 years of experience in food and beverage management..
- Experience in working in high-volume environments.
- Strong knowledge of food safety regulations, inventory management, and financial oversight.
Skills:
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Excel, Word, etc.), Google Workspace and point-of-sale (POS) systems.
- Ability to work under pressure in a fast-paced environment.
Certifications:
- Food Worker Card, ServSafe Certification or equivalent required.
- TIPS Certification.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to stand for extended periods and work in a fast-paced, sometimes noisy environment.
- Ability to work evenings, weekends, and holidays as needed.
This job description is intended to convey information essential to understanding the scope of the Concession Manager position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities associated with the role.
Job Type: Full-time
Pay: Up to $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $65,000
