Legacy Hotel Guest Service Ambassador

Legacy Hotel Guest Service Ambassador

Legacy Hotel is a luxury boutique property that passionately serves its guests and community with integrity. We are seeking a Guest Service Ambassador to join our team and create unforgettable Legacy experiences.

This role involves greeting and registering guests, checking them out, and ensuring a seamless arrival and departure experience. You will also be responsible for up-selling guest accommodations, verifying guest status, and handling guest compliments and complaints.

Key Responsibilities:

• Delightful guest arrival and departure experience
• Day-to-day up-selling of guest accommodations
• Verifying guest status and resolving issues
• Handling guest compliments and complaints
• Communicating with relevant departments

Qualifications:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and conflict resolution skills