What are the responsibilities and job description for the Entry Level Customer Service Manager position at Legacy Marketing Management?
Job Description Job Description At our company, we’re dedicated to building meaningful connections with our customers. As an Entry Level Customer Service Manager, you’ll be at the forefront of our customer engagement efforts, acting as the voice of our brand and the bridge between our products and the people and businesses we serve.In this Entry Level Customer Service Manager role, you will connect with both current and potential customers through proactive outreach, building trust and fostering lasting relationships. The Entry Level Customer Service Manager's key responsibilities will include understanding customer needs, answering inquiries with clarity and confidence, and effectively communicating how our products and services provide real solutions that enhance their lives. The Entry Level Customer Service Manager will also be responsible for working closely with customers to process their sales orders on services they are inquiring about, following up on those transactions, and concluding with the installation of service or delivery of product. This Entry Level Customer Service Manager starts off at the entry level with full training provided and opportunities to advance into a management position to lead a team of other Entry Level Customer Service and Sales Representatives.Key Responsibilities of Entry Level Customer Service Managers : Listen actively to customers, identify their needs, and make personalized sale recommendations to enhance their experienceGather feedback on customer satisfaction, recording valuable insights to improve service offeringsBuild rapport by providing consistent, personalized service and recognizing opportunities to strengthen relationshipsUpdate and maintain accurate customer records of all sales orders processed and interactions regularlyIdentify and troubleshoot issues, providing sale solutions where possibleCollaborate with the marketing and sales teams to develop outreach strategies aimed at improving customer retention and satisfactionStay informed about industry trends, sales, competitors, and customer preferences to better address inquiries and offer good insightsWork closely with sales to ensure a seamless customer experienceQualifications for an Entry Level Customer Service Manager : Strong interpersonal and communication skillsExperience in customer service, outreach, sales, or a similar role is preferredFamiliarity with customer engagement tools is a plusHigh school diploma or equivalentStrong organizational skills and attention to detailWe’re looking for in our Entry Level Customer Service Manager : A positive attitude and a genuine desire to help people.Outstanding communication skills—both verbal and written—to engage effectively with diverse audiences.A customer-first mindset, actively listening to concerns and identifying opportunities to add value.The ability to problem-solve and think quickly to provide tailored solutions to each individual’s needs.#LI-Onsite
