What are the responsibilities and job description for the Customer Success Manager (CSM) position at Legacy Marketing Mgt Team?
Job Description
Job Description
Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable.
As a Customer Success Manager, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.
Responsibilities
- Respond to customer inquiries through phone, email, and chat promptly and professionally
- Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
- Maintain detailed records of customer interactions, sales, and update account information
- Collaborate with sales team members to improve customer experience and share best practices
- Assist with customer concerns and work to find resolutions
- Support team and provide information about our products and services to new customers
Requirements
What We Offer
If you’re ready to make an impact by delivering top-notch customer service and boosting sales, apply today!
LI-Onsite
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