Retail Customer Experience Specialist

Customer Experience Team Member (Part-Time)

Location: Legacy Meat Co., Flora, IN
Employment Type: Part-Time
Reports To: Retail Manager

About Legacy Meat Co.

Legacy Meat Co. is a veteran-owned, farmer-founded meat processing company located in the heart of Indiana. We specialize in custom animal processing, retail meats, and catering—serving farm families, everyday customers, and wholesale partners with unmatched transparency, craftsmanship, and care.

Our mission is to connect communities to high-quality, locally raised meat with integrity, education, and a commitment to doing things the right way. As we grow, we’re building a team of passionate, customer-focused individuals who are excited to be part of something meaningful.

Position Overview

The Customer Experience Team Member is one of the most visible and valued positions on our retail team. As the first point of contact for every customer—whether in person or on the phone—you’ll play a key role in shaping the customer experience at Legacy Meat Co.

In this role, you’ll be responsible for answering customer inquiries, managing transactions, completing cut sheets and split forms, maintaining inventory, assisting with load-outs, and keeping the store organized and running smoothly. You’ll be expected to take initiative, communicate clearly, and proactively support both customers and teammates to ensure a premium experience from start to finish.

Key Responsibilities

Customer Service & Communication

• Be the first to answer all incoming customer phone calls and provide assistance or redirect as needed.
• Greet and assist customers upon arrival, offering friendly, knowledgeable service.
• Prioritize ringing up customers at the register before other team members.
• Maintain and update the daily communication log to ensure smooth operations across shifts.
• Communicate clearly and professionally with both customers and colleagues.

Sales & Transaction Processing

• Operate the POS system to process cash, credit, and digital transactions efficiently.
• Provide accurate change, issue receipts, and answer payment-related questions.
• Keep the checkout area organized and stocked with necessary supplies.

Product Handling & Inventory Management

• Complete customer cut sheets before management and other team members to keep processing on schedule.
• Accurately fill out and process split forms for customer orders.
• Stock and organize freezers, ensuring products are easy to access and properly rotated using FIFO practices.
• Alert management to low inventory, special order needs, or product issues.
• Assist with inventory tracking, labeling, and freezer management.

Load-Out Assistance

• Promptly assist customers with loading orders into their vehicles.
• Verify order accuracy and provide courteous, efficient support during the load-out process.
• Perform load-outs proactively whenever available.

Operational Support & Team Collaboration

• Maintain a clean and organized work environment, including retail, stock, and freezer areas.
• Follow all safety, sanitation, and cleanliness standards.
• Support teammates with stocking, cleaning, and additional duties as needed.
• Actively contribute ideas to improve team efficiency and customer satisfaction

Qualifications & Skills

• Customer-Focused: Friendly, engaging personality with a commitment to service.
• Communication: Strong verbal communication and interpersonal skills.
• POS & Cash Handling: Familiarity with point-of-sale systems and accurate transaction processing.
• Organized & Detail-Oriented: Skilled at multitasking while maintaining attention to detail.
• Physical Ability: Able to lift up to 50 pounds and stand for extended periods.
• Team-Oriented: Works well with others, takes initiative, and steps in where needed.
• Adaptable & Solution-Focused: Thrives in a fast-paced environment and solves problems proactively.
• Dependable: Reliable, punctual, and accountable with a strong work ethic.

Why Join Legacy Meat Co.?

At Legacy Meat Co., we believe customer experience is everything. As a Customer Experience Team Member, you’ll be at the front lines of our retail success—interacting directly with the customers who count on us for premium meat and honest service. You'll gain valuable, hands-on experience in customer service, inventory, order management, and retail operations.

• A supportive, team-first environment
• Opportunities to learn and grow with a fast-paced company
• 15% employee discount on all products and catering
• Work that makes a meaningful impact on your community

Legacy Meat Co. is an equal opportunity employer. We welcome and celebrate diversity and are committed to fostering an inclusive environment for all team members.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 29 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $12 - $15