Medical Receptionist

The Medical Receptionist will perform various duties on the phone and in person to assure the clinic has a steady and efficient system. The position requires all tasks and duties to be performed in an accurate, efficient and organized matter.

TASKS AND DUTIES:

• Welcoming patients and visitors in person or by answering the telephone
• Removing and placing phones from do not disturbed at their designated times
• Use the company electronic medical records systems to assure all patient information is up to date
• Check patients’ in and out for multiple providers and specialties
• Guide and help patients’ with registration and/or office forms for completion
• Obtaining and giving the essentials for medical procedures and testing
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Use different websites and verification systems for insurance eligibility
• Collect co-pays, visit payments, billing balance via cash, checks and card payments
• Provide receipts for the payment methods
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical records following company protocol
• Use machines to scan, fax, copy and email documents
• Answer and transfer incoming and outgoing calls
• Schedule appointments for multiple offices, providers and specialties
• Fill out medical forms including prior authorization and referrals
• Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Schedule equipment service and repairs
• Other duties as assigned

RESPONSIBILITIES:

• Responsible to obtain keys to open and close offices at their designated time
• Providing assistance or personal care to others
• Evaluating information against a set of standards and verifying that it is correct.
• Observing, receiving, and otherwise obtaining information from all relevant sources
• Developing constructive and cooperative working relationships with others
• Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills
• Monitoring and reviewing information from materials and/or events, often to detect problems or to find out when things are finished
• Making judgments about or assessing the value, importance, or quality of things or people
• Translating or explaining what information means and how it can be understood by all of the related parties
• Travel to all office locations when requested by the clinical supervisors

KNOWLEDGE:

• Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, forms, and other office procedures
• Knowledge of computer hardware and software, including applications and clinical programming
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques

ABILITIES AND SKILLS:

• Listen and read to and understand information and ideas presented through spoken words, sentences, pictures, verbal, and letters
• The ability to communicate information and ideas verbally and written so others understand
• The ability to interpret and translate into the Spanish language
• Correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
• Apply general rules to specific problems to come up with logical answers.
• The ability to remember information such as words, numbers, pictures, and procedures
• Time management
• Working with new material or information to grasp its implications
• The ability to teach others
• Ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
• Concentrate and not be distracted while performing a task over a period of time
• Exert maximum muscle force to lift, push, pull, or carry objects
• The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Education and/or Experience:

• High School diploma or equivalent from an accredited institution
• CPR Certification
• Medical Office experience preferred
• Customer Service experience preferred

• Must be able to fluently speak Spanish
• valid drivers license