RESIDENT SERVICE SPECIALIST

Job Title : Resident Services Specialist

Position Summary :

Are you a detail-oriented, compassionate individual who thrives in a leadership role? Join our team as a Resident Services Specialist and be an essential part of ensuring the highest quality of care and service coordination for our residents. In this role, you will manage key areas like care plans, documentation, housekeeping coordination, and regulatory compliance, while working closely with residents, families, and internal teams.

Key Responsibilities :

Resident Care & Compliance :

Oversee the creation, implementation, and updating of resident care plans, ensuring they reflect changes in residents’ needs and conditions.

• Ensure documentation (LIC 625, LIC 602, LIC 621) is completed accurately and on time, including assessments, care plans, and physician reports.
• Conduct audits to maintain compliance with state, federal, and local regulations.
• Oversee timely and accurate documentation of all records in the ALIS system.

Housekeeping & Service Coordination :

Coordinate housekeeping services for resident rooms, ensure preferences and frequency are documented, and maintain service levels.

Collaboration & Communication :

Work closely with the Resident Care Coordinator, Medication Room Coordinator, and Behavioral Support Coordinator to ensure comprehensive and personalized care plans.

Leadership & Supervision :

Supervise and support the Resident Care Coordinator, Medication Room Coordinator, and Behavioral Support Coordinator.

Quality Improvement :

Evaluate care services and documentation processes, identifying areas for improvement.

Other Duties :

Assist with incident investigations, report drafting, and maintaining emergency files.

Qualifications :

Education & Experience :

Previous experience working with senior populations is preferred, especially as an RN or LVN.

Skills & Abilities :

Strong organizational, time management, and leadership skills.

Other Requirements :

Criminal background check clearance.

Physical Requirements :

Why Join Us?

Astoria Gardens is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.