What are the responsibilities and job description for the Patient Care Coordinator position at Legacy Oral & Facial Surgery?
Job Description
Job Description
Description : Overview :
Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.
Essential Duties :
- Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
- Triage patient inquiries and escalate issues to the Practice Manager when necessary.
- Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
- Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
- Process and record payments made in person, by mail, or over the phone.
- Present payment options to patients and arrange payment plans according to practice protocols.
- Monitor and optimize the daily schedule for efficiency and productivity, coordinating both Doctor and hygiene schedules to meet utilization goals.
- Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
- Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
- Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
- Ensure any required medical clearances are obtained prior to patient appointments.
- Send requested records to patients and update patient files.
- Check in lab cases and update records with relevant information.
- Support the Team Lead with additional administrative tasks as required.
- Perform other duties as assigned.
Key Qualifications :
Knowledge / Skills / Abilities :
Education / Experience Required :
Benefits :
Schedule :
This position requires learning and excelling in front-office procedures, including check-in and check-out, scheduling, handling phone calls, and verifying insurance benefits. Join Legacy Oral and Facial Surgery to be part of a collaborative, patient-focused team dedicated to outstanding care.
Requirements :
