What are the responsibilities and job description for the Housekeeping position at Legacy Pointe at UCF?
Position Description: Position Title:
Department:
FLSA:
Supervises:
Welcome to Legacy Pointe at UCF!
To learn more about Legacy Pointe, visit our website: www.legacypointeatucf.com, where you can explore Lifecare, Living Options, and our commitment to Lifelong Learning.
Essential Job Functions:
Qualifications:
Knowledge, Skills, and Abilities:
Housekeeper
Department:
Facilities
FLSA:
Non-Exempt
Supervisor:
Housekeeping Manager
Supervises:
N/A
Welcome to Legacy Pointe at UCF!
Legacy Pointe at UCF is a premier continuing care retirement community in the heart of Oviedo, Florida. Our state-of-the-art community is uniquely affiliated with the University of Central Florida, offering residents access to lifelong learning, innovative programs, and an exceptional quality of life.
At Legacy Pointe, we embrace the Pinnacles of Hospitality, Service, and Accountability. These values guide our commitment to creating warm welcomes, delivering outstanding care, and taking pride in our responsibilities.
We are currently seeking passionate and skilled professionals to join our team and contribute to the vibrant culture that makes
Legacy Pointe so special. If you are ready to make a difference and be part of an innovative and caring community, we would love to meet you!
To learn more about Legacy Pointe, visit our website: www.legacypointeatucf.com, where you can explore Lifecare, Living Options, and our commitment to Lifelong Learning.
Job Summary:
The Housekeeper is responsible for ensuring a clean, safe, and welcoming environment for residents, staff, and visitors by performing routine and deep cleaning tasks throughout the community. This includes cleaning resident apartments, common areas, dining spaces, and healthcare areas in accordance with established schedules and infection control standards. The Housekeeper plays a key role in maintaining the health, comfort, and satisfaction of residents by delivering high-quality housekeeping services. Duties and responsibilities will be completed while demonstrating behaviors that align with our Communitys Service Excellence philosophy and core values.
Essential Job Functions:
- Performs cleaning duties according to schedule (daily, weekly, monthly) in assigned areas such as resident apartment homes, common areas, lounges, hallways, dining rooms, and offices.
- Sweeps, dusts, dust mops, and wet mops all floors and stairways; spot cleans and vacuums floors, rugs, carpets, and runners. Rotates runners in hallways and entryways as needed.
- Collects trash and refuse from work areas and places them in designated pick-up areas in accordance with waste disposal protocols.
- Cleans, sanitizes, and polishes lavatories, showers, sinks, and other restroom fixtures; replenishes soap, toilet paper, and towel dispensers as necessary.
- Dusts, washes, sponge mops, sanitizes, and hand shampoos furniture as needed to maintain cleanliness.
- Cleans and polishes glass surfaces, mirrors, light fixtures, desks, doors, baseboards, and woodwork to maintain a neat and welcoming environment.
- Scrubs and disinfects bath and shower tiles, woodwork, window frames, and sills.
- Ensures proper infection control measures by sanitizing high-touch surfaces such as doorknobs, handrails, light switches, call buttons, and shared spaces.
- Ensures resident apartments are maintained in a clean and organized manner while respecting personal space and privacy.
- Provides housekeeping services in independent living, skilled nursing, assisted living, and memory care areas following established cleaning and disinfection protocols.
- Monitors and reports any maintenance concerns (e.g., leaks, broken fixtures, safety hazards) to the Director of Plant Operations for repair.
- Observes and reports any changes in resident behavior, mobility, or health concerns to appropriate staff.
- Handles housekeeping requests from residents and management promptly and courteously.
- Follows safety protocols, OSHA regulations, and infection control policies to ensure a sanitary living and working environment.
- Uses appropriate personal protective equipment (PPE) and follows proper procedures for handling biohazard materials and medical waste.
- Maintains housekeeping equipment and materials in a clean and orderly condition and ensures proper storage after each shift.
- Reports supply and equipment needs to the Director of Plant Operations to ensure replenishment.
- Assists with community event setup and cleanup, including furniture arrangement and special cleaning tasks.
- Responds to urgent housekeeping needs, such as spills, accidents, or deep cleaning due to illness outbreaks.
- Performs other duties as assigned by the Supervisor.
Environment Adaptability:
- Must be comfortable working in resident apartments, healthcare units (skilled nursing, assisted living, memory care), common areas, dining spaces, offices, and restrooms.
- Ability to transition between different cleaning tasks and workspaces efficiently.
- Exposure to varying room temperatures.
- Ability to work weekends, holidays, or evening shifts as needed.
- Must be prepared to respond to urgent housekeeping needs, such as spills, accidents, or unexpected resident requests.
- Willingness to adjust to last-minute changes in cleaning priorities based on community needs.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
- High school diploma or equivalent (GED) preferred but not required.
- Additional training in environmental services, housekeeping, or sanitation is a plus.
- Previous housekeeping, janitorial, or environmental services experience preferred, especially in senior living, healthcare, hospitality, or commercial settings.
- Experience in a Continuing Care Retirement Community (CCRC), hospital, skilled nursing facility, or assisted living facility is highly desirable.
- Familiarity with cleaning chemicals, floor care equipment, and infection control procedures is beneficial.
- Ability to follow written and verbal instructions, complete assigned tasks independently, and work as part of a team.
- Prior experience working with older adults or individuals with disabilities is a plus.
Knowledge, Skills, and Abilities:
- Attention to Detail: Must be able to follow specific rules and schedules, as established by supervisor, based on resident needs
- Interpersonal Skills: Ability to work in a polite, respectful, caring, calm, and compassionate way
- Strong time management: Must demonstrate ability to organize self to ensure resident schedules are met accurately
- Ability to Handle Confidential Information: Must be a trustworthy individual who can keep items confidential as appropriate
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Language Ability:
- Ability to communicate effectively in writing and speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of an organization.
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Problem-Solving & Adaptability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to adapt to residents unique needs and preferences, including those with dementia or mobility limitations.
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Computer Skills:
- Must be able to use a cell phone for calls and text messages to communicate with managers regarding assignments, schedule updates, and urgent housekeeping needs.
- Ability to check and respond to messages in a timely manner.
- Basic understanding of mobile applications is a plus.
- Comfortable with using simple electronic devices, such as keypads, badge scanners, or work-related mobile apps.
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Competencies:
- Must demonstrate a warm, positive, and outgoing personality and behavior
- Must demonstrate an interest in working with a senior population
- Interacts with Residents, Associates, families, vendors, and other contacts in a courteous and friendly manner
- Respond promptly to the Resident and the visitor's needs. Responds to requests for service and assistance
- Completes tasks correctly and on time
- Possesses excellent organizational skills
- Possesses the ability to take initiative, think independently, and use good judgment
- Must be a team player who can manage multiple tasks at once
- Ability to work weekends, holidays, or evening shifts as needed.
Environmental Adaptability:
- Must be comfortable working in resident apartments, healthcare units (skilled nursing, assisted living, memory care), common areas, dining spaces, offices, and restrooms.
- Ability to transition between different cleaning tasks and workspaces efficiently.
- Exposure to varying room temperatures.
- Must be prepared to respond to urgent housekeeping needs, such as spills, accidents, or unexpected resident requests.
- Willingness to adjust to last-minute changes in cleaning priorities based on community needs.
- Possible exposure to cleaning chemicals, dust, allergens, and biohazards while maintaining proper safety measures.
