UCF Liaison

Job Description

Job Description

Position Description : Position Title :

UCF Liaison / Concierge CoordinatorDepartment :

LifestylesFLSA :

Non-Exempt

Supervisor :

Lifestyles DirectorSupervises :

ConciergeWelcome to Legacy Pointe at UCF!

Legacy Pointe at UCF is a premier continuing care retirement community in the heart of Oviedo, Florida. Our state-of-the-art community is uniquely affiliated with the University of Central Florida, offering residents access to lifelong learning, innovative programs, and an exceptional quality of life.

At Legacy Pointe, we embrace the Pinnacles of Hospitality, Service, and Accountability. These values guide our commitment to creating warm welcomes, delivering outstanding care, and taking pride in our responsibilities.

We are currently seeking passionate and skilled professionals to join our team and contribute to the vibrant culture that makes Legacy Pointe so special. If you are ready to make a difference and be part of an innovative and caring community, we would love to meet you!

To learn more about Legacy Pointe, visit our website : www.legacypointeatucf.com, where you can explore Lifecare, Living Options, and our commitment to Lifelong Learning.

Job Summary :

The UCF Liaison and Concierge Coordinator is a professional who serves as an active point of contact between the University of Central Florida and Legacy Pointe at UCF. They facilitate communication and collaboration to uphold our companys mission while working directly with residents of Legacy Pointe to enhance engagement and connection with UCF. The position also manages the Concierge desks and team. This position anticipates the day-to-day needs of the Concierge desks / team and initiates fulfilling these needs. Duties and responsibilities will be completed while demonstrating behaviors that align with our Communitys Service Excellence philosophy and core values.Essential Job Functions : Communicates with UCF to regularly schedule onsite performances, lectures, studies, classes, research projects, volunteer opportunities, internships, etc. at Legacy Pointe

Communicates with UCF and researches the UCF website to regularly schedule offsite transportation to UCF events, performances, lectures, classes, research projects, etc.

Fosters and maintains intergenerational activities and experiences between UCF students and Legacy Pointe residents. This may include visiting UCF as needed

Fosters and maintains relationships with UCF partners including Rosen College of Hospitality

Utilizes creativity to construct UCF programming with input from the Lifestyles Director and the Lifestyles Committee

Assists the Lifestyles Director in planning UCF events at Legacy Pointe (Grand Knight event, UCF department retreats, UCF Foundation meeting)

Assists the residents in obtaining a UCF student ID and renews residents' sponsored accounts annually. Keeps an updated log of every resident and their UCF ID number.

Creates and maintains a UCF calendar of events monthly

Coordinates the effective usage of the UCF Shuttle Bus and creates / updates the UCF Shuttle Bus schedule every semester and as needed.

Updates Uniguest with UCF-related information

Assists with LIFE at UCF

Manages the Concierge team and desks

Works with Lead Concierge on Concierge schedule

Handles telephone and email inquiries and responds promptly and appropriately

Helps maintain file systems, both paper and electronic, including shared drive foldersPerform any other duties as required.Supervisory Responsibilities : Day -to-day functions of the concierge desks

Performance reviews of Concierge team

Coaching sessions as needed

Covering the Concierge desks as needed and for lunch breaks

Training and regular meetings with the Concierge teamQualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Educational Requirements and Experience :

Bachelors Degree or equivalent in Hospitality, Management, Business Administration, Communication, Healthcare Management or a related field from UCF preferably

Experience in customer service environment, preferably in a senior living setting.

Strong connection with the University of Central Florida. Must understand the inner workings of UCF campus activities and departments.

Strong understanding of industry-specific regulations, policies and protocols( CCRC and University)

Excellent interpersonal skills and the ability to work effectively with individuals at all levels within the organization

Professional demeanor, discretion and the ability to maintain confidentiality when required

Strong problem-solving and decision-making abilities

Proficiency in MS Office Suite and other relevant software applicationsKnowledge, Skills, and Abilities : Attention to Detail : Must be able to follow specific rules and schedules, as established by supervisor, based on resident needs

Interpersonal Skills : Ability to work in a polite, respectful, caring, calm, and compassionate way

Strong time management : Must demonstrate ability to organize self to ensure resident schedules are met accurately

Ability to Handle Confidential Information : Must be a trustworthy individual who can keep items confidential as appropriate

Language Ability :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to effectively present information in one-on-one and small group situations to Residents, Associates, families, vendors and other contacts of the organization.

Ability to read and write using English language. Must demonstrate excellent telephone communication skills

Cognitive Demands :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Computer Skills :

Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.

Demonstrates general office skills such as use of copy machine, fax machine, postage machine, etc.

Competencies : Must demonstrate a warm, positive, and outgoing personality and behavior

Must demonstrate an interest in working with a senior population

Interacts with Residents, Associates, families, vendors, and other contacts in a courteous and friendly manner

Respond promptly to Resident and visitor needs. Responds to requests for service and assistance

Completes administrative tasks correctly and on time

Possesses excellent organizational skills

Possesses the ability to take initiative, think independently, and use good judgment

Must be a team player who can manage multiple tasks at onceEnvironmental Adaptability : Works primarily indoors in a climate-controlled setting

Possible exposure to chemicals as identified in the MSDS Manual